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True Local Manipulation of Consumer feedback Australia, Internet
Truelocal website has been manipulating customer feedback regarding a Business called Back to Basics Natural Therapies in Melbourne. They have now removed 7 negative post from the site after it has been approved by the moderation team.
Back to Basics have unqualified practitioners, falsely use logos of massage organisations that they don't belong to, and have been advertising on Spreets, running promotions that don't deliver on the promised value. They provide such bad service that many customers have complained, yet Truelocal.com.au keeps removing these negative post. I think it should be illegal for a business to so easily order Truelocal to remove negative post and manipulate the reviews to their business, deceiving hundreds of unaware customers because they have a false impression that there are only postive reviews to the business on the truelocal site which claims that they are the champions of consumer research on businesses.
I have complained to Consumer Affairs, the organisations that they falsely claim to be sanctioned by, and I have also attempted to complain to Truelocal, all to no avail :(
I hope you guys can do something, so that no more customers get lied to and decieved by back to basics. Shame on Truelocal, manipulation of true customer feedback should be illegal! "True"local? Ironic, it should be Local"lies".