lefty
Stuart,#2Author of original report
Thu, September 01, 2011
Soon after contacting the Phoenix BBB, and Arizona State Attorney's office, True North contacted me to say they were refunding my money in full. They said I had been told incorrect information, and since it wasn't my fault, they were giving me a refund. Of course, this doesn't explain the discrepancy between their documents, which say there is a 30-day refund policy---and their attempt to instead take all of my initial payment.
In any case, Their check arrived about a week later. So, this episode only cost me some time and aggravation, as, once I contacted the above authority's, True North seemed to change their tune and issued my refund...
Client Relations
USA#3UPDATE Employee
Wed, August 31, 2011
Valued Customer,
We are sorry to hear that you have had challenges with our company. We obviously are not a perfect company and it's very disappointing to find that we have fallen short in creating a positive experience for all of our clients.
Please contact our office right away, and I will ensure that we do whatever it takes to provide a resolution to your situation.
Please email me at [email protected]
Client Relations Manager
True North