- Report: #1046517
Complaint Review: TruGreen - Grand Prairie Texas
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Author Not Confirmed
Why?
TruGreen
2420 113th Street Grand Prairie, 75050 Texas, United States of America
Phone:
972-647-0026
Web:
Categories:
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TruGreen Trugreen Grand Prairie Texas Ex-New Customer Gets No Call No Service Grand Prairie, Texas
TruGreen promises a healthy lawn. I guess it would be a healthy lawn if I could get some
customer service.
Do not use this company if you want ANY customer service. I paid in full on 4/13 and received no call to schedule my first service. An automated letter came in the mail on 4/16 stating that "Your specialist will be visiting your property to perform the service you requested." Oh yeah? When? No date anywhere. I had to call back 11 days later, and stressed for someone to call me to schedule my Ifirst lawn analysis. I stressed, again, for it to be on a Tues/Thurs morning. Why did I have to call them back to get someone to contact me? I guess because they already had my money.
Well, the next day very next day (Thursday), surprise surprise, I received an automated message on my home phone that my first service (where they analyze the lawn and explain the tailored plan) would be the next day (Friday). Who does that? When you call the local office number, it asks you to press 1 for residential or 2 for business. If you press 1, it sends you to an office in Houston. Clearly they don't care about residences. You must press 2 to get anyone from the branch to speak to you.
As a new (now ex) client, POOR customer service. BEWARE! Only use if you don't like speaking to people or knowing what they do.
Do not use this company if you want ANY customer service. I paid in full on 4/13 and received no call to schedule my first service. An automated letter came in the mail on 4/16 stating that "Your specialist will be visiting your property to perform the service you requested." Oh yeah? When? No date anywhere. I had to call back 11 days later, and stressed for someone to call me to schedule my Ifirst lawn analysis. I stressed, again, for it to be on a Tues/Thurs morning. Why did I have to call them back to get someone to contact me? I guess because they already had my money.
Well, the next day very next day (Thursday), surprise surprise, I received an automated message on my home phone that my first service (where they analyze the lawn and explain the tailored plan) would be the next day (Friday). Who does that? When you call the local office number, it asks you to press 1 for residential or 2 for business. If you press 1, it sends you to an office in Houston. Clearly they don't care about residences. You must press 2 to get anyone from the branch to speak to you.
As a new (now ex) client, POOR customer service. BEWARE! Only use if you don't like speaking to people or knowing what they do.
