- Report: #386380
Complaint Review: Trulegal LLC - Denver Colorado
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Trulegal LLC
sites.securemc.com/folder26410/ Denver, Colorado, U.S.A.
Phone:
303-9453251
Web:
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Trulegal LLC - NLRC NO LEGAL RESOURCES - RIP OFF - SCAM Denver Colorado
I contacted Trulegal LLC, Russell on October 15, 2008 where I was instructed TruLegal would assist with a problem I was having. My card was immediately charged $129.95, he stated he would send me some paperwork to complete and email him back over the weekend. For two days I heard absolutely nothing.
On October 17, 2008 I contacted him again and advised him that I had not received anything. He then sent me some papers, most of which looked like divorce paperwork that has absolutely nothing to do with my case. I completed the paperwork out to what applied to me and I sent it back.
On Monday October 20, 2008 I called Russell and left a voice message. No answer by Tuesday so I sent an email. No answer by Wednesday so I sent another email. No answer by Thursday so I called the number he provided to find out it was no longer good. I called the new number listed and got a recording but left a message.
By Sunday I was filing a police report due to this whole situation with my ex-employer and no help or ability to contact them for assistance. No one was returning my calls no one was returning my emails. Then on Monday October 27, 2008, I called and left another message, I sent another email message still no response.
Finally I left one more message that if I did not hear from anyone by 1:00 pm I would be forced to go elsewhere. I heard nothing and had absolutely no choice but to go to Pre-Paid legal for assistance. Pre-Paid legal which I am a member took immediate action and is now working on the case.
Tuesday while balancing my checkbook I saw another deduction from you for 129.95 (unauthorized) No one had still returned my calls or emails. I called the new number again where I spoke to a female that told me that she was going to call me back and I was on her list today. I told her at this time her assistance was no longer needed and advised her what had happened. She persisted in calling me a liar stating she only had one phone message from me. She told me that Russell was on vacation but she would help me, stating that she worked for Prepaid legal and they could not possibly help me on the issue and they were going to charge me tons more money. Continually talking over me and completely ignoring the fact that I had told her that I already had representation on the matter due to their lack of action and lack of communication. She told me she would talk to accounting immediately and have $100.00 credited back to my account that it was by mistake. She then told me that even though I had absolutely no service from them in October she was going to charge the 29.95 for October and going to keep the 29.95 for November.
As of today October 30, 2008 there has been no refund and the failure to refund and correct the error has now caused an overdraft fee of my account. I tried to reach them by phone and again there is no answer. I have left a voice messages over 2 hours ago and as of this time I have not had a return call.
I understand this is a membership, however, this is a membership that provides access to legal assistance something they have failed to do. Further, due to the extreme circumstances of receiving absolutely no service from them and them taking money from my account that they are not authorized to take resulting in an overdraft on my account, is there anyone that can assist or make sure they absolutely are not able to treat others like this.
Organ t
Sioux Falls, South Dakota
U.S.A.
On October 17, 2008 I contacted him again and advised him that I had not received anything. He then sent me some papers, most of which looked like divorce paperwork that has absolutely nothing to do with my case. I completed the paperwork out to what applied to me and I sent it back.
On Monday October 20, 2008 I called Russell and left a voice message. No answer by Tuesday so I sent an email. No answer by Wednesday so I sent another email. No answer by Thursday so I called the number he provided to find out it was no longer good. I called the new number listed and got a recording but left a message.
By Sunday I was filing a police report due to this whole situation with my ex-employer and no help or ability to contact them for assistance. No one was returning my calls no one was returning my emails. Then on Monday October 27, 2008, I called and left another message, I sent another email message still no response.
Finally I left one more message that if I did not hear from anyone by 1:00 pm I would be forced to go elsewhere. I heard nothing and had absolutely no choice but to go to Pre-Paid legal for assistance. Pre-Paid legal which I am a member took immediate action and is now working on the case.
Tuesday while balancing my checkbook I saw another deduction from you for 129.95 (unauthorized) No one had still returned my calls or emails. I called the new number again where I spoke to a female that told me that she was going to call me back and I was on her list today. I told her at this time her assistance was no longer needed and advised her what had happened. She persisted in calling me a liar stating she only had one phone message from me. She told me that Russell was on vacation but she would help me, stating that she worked for Prepaid legal and they could not possibly help me on the issue and they were going to charge me tons more money. Continually talking over me and completely ignoring the fact that I had told her that I already had representation on the matter due to their lack of action and lack of communication. She told me she would talk to accounting immediately and have $100.00 credited back to my account that it was by mistake. She then told me that even though I had absolutely no service from them in October she was going to charge the 29.95 for October and going to keep the 29.95 for November.
As of today October 30, 2008 there has been no refund and the failure to refund and correct the error has now caused an overdraft fee of my account. I tried to reach them by phone and again there is no answer. I have left a voice messages over 2 hours ago and as of this time I have not had a return call.
I understand this is a membership, however, this is a membership that provides access to legal assistance something they have failed to do. Further, due to the extreme circumstances of receiving absolutely no service from them and them taking money from my account that they are not authorized to take resulting in an overdraft on my account, is there anyone that can assist or make sure they absolutely are not able to treat others like this.
Organ t
Sioux Falls, South Dakota
U.S.A.
3 Updates & Rebuttals
Judgmentdoesntwork
Denver,Colorado,
U.S.A.
Here are the Facts
#2
Fri, September 04, 2009
Legal Service Plan Explained
The Family
Protection Plan is
1
Free &
Discounted Legal Care
2
Tax Advice &
Preparation
3
Financial
Education & Credit Counseling
4
Identity Theft
Restoration & Insurance
5
Life Events
Counseling
6
LDA Document Preparation
Who Does the Membership Cover?
6
The Member
7
The Members
Spouse or significant other
8
Dependents 25
years and younger
9
Dependents living
with the member and who are financially reliant upon them
10
Parents,
grandparents, etc.
Family Protection Plan Benefits
Free
& Discounted Legal Care
1.
Unlimited initial
phone consultations for all new legal matters.
2.
Unlimited
face-to-face initial consultations for all new legal matters.
3.
Attorney review
of legal documents (up to six pages) per
each new legal matter.
4.
When appropriate,
network attorneys will make phone
calls on members behalf.
5.
When appropriate,
network attorneys will write letters
on members behalf.
6.
Preparation of a
Simple Will for member and members
family, along with annual updates.
7.
Plan attorneys
will prepare a free Living Will for member.
8.
Help with
self-representation in small claims court.
9.
Help solving
problems with government programs such as
welfare and INS.
Eight Deeply Discounted Commonly Used
Services
Legal Service Member
Rate National Average
Divorce * $
295 to $ 950 NA
Support (Establish/Modify/Enforce) * $ 295 to $ 950 NA
Custody (Establish/Modify/Enforce) * $ 295 to $ 950 NA
Simple Divorce** $
600 to $ 1200 $ 2,500
Contest Divorce $
750 to $ 1,500 $ 3,500
Traffic Ticket Defense $ 100 to $ 400 $ 850
Name Change $
200 to $ 400 $
1,250
Simple Will with Trust $
195 to $ 295 $ 375
Chapter 7 Bankruptcy $
750 to $ 1,500 $ 3,000
Regular Incorporation $
295 to $ 750 $
2,500
Personal Real Estate Closing $ 175 to $ 350 $ 750
*Documents prepared by network of Legal Document
Assistants through the Centers
Paperwork Assistance Program, filing fees (if necessary) not included.
**Subject to net marital assets of $70,000, no minor
children involved, and spouse is not represented by an attorney.
Low Hourly Rate
1
Network attorneys
cap
2
Attorneys usually
estimate the number of hours a case might consume prior to beginning work on
the case.
3
Our plan
represents tremendous savings from our competitors insurance plans, who
usually offer only a 25% discount off of the attorneys customary hourly rate.
Contingency Fee Discount
1
Attorneys often
work on a contingency fee basis on cases such as personal injury and
collections.
2
Members are
entitled to a fee reduction of 10% of the attorneys usual rate or the state
maximum rate, whichever is lower.
Free Tax Advice & Preparation
1
Free tax advice
via a toll-free phone number
2
Free tax
preparation (1040, 1040A, 1040EZ)
Returns prepared over the phone or by mail
Electronic filing available
3
Discounts on all
tax schedules
4
Free review of
last years tax return
Financial Education & Credit
Counseling
Member receives free, 24/7 telephonic credit counseling and financial
planning services:
5
Free
consultations and complete financial assessments
6
Credit and debt
counseling by Certified Credit Counselors
7
Live on-line
counseling sessions
8
Advice on home
ownership, mortgages, refinancing, retirement and college planning
9
On-line tools,
easy to use calculators, articles and courses
10
Qualified
professionals answer questions, provide advice, and do NOT sell products
Identity Theft Restoration & Insurance Members have 2/47 toll-free access to ID Theft experts who will provide comprehensive, personalized recovery services.
Restoration A Recovery Team of fraud investigators, legal counsel, paralegals and other ID theft experts will:
11
Notify the three
major credit bureaus of the event
12
Pull and analyze
credit reports
13
Place fraud
alerts with all appropriate agencies
14
Create a
customized recovery plan
15
Provide member
with a recovery kit customized with pre-completed, state specific forms.
Identity Theft Insurance
Each member will receive up to
$25,000 worth of identity theft insurance to cover costs to restore identity:
16
Lost wages,
filing fees, civil defense litigation
17
Other fees, such
as postage, application fees, and travel
Lost/Stolen Credit Card Assistance If members credit card is stolen or lost, specialists will:
18
Contact each
credit card company while member is on the phone
19
Cancel affected
credit cards and request replacement
cards
20
Place fraud
alerts with all 3 major credit bureaus
21
Assist member in
interpreting their credit report
22
Provide daily credit
monitoring from all three bureaus for 6 months.
Life Events Counseling Members have access to free, unlimited 24/7 telephonic counseling services provided by licensed, degreed counselors. Counseling is provided for problems related to marital, parent-child, alcohol, drug abuse, emotional, legal/financial, childcare, eldercare, etc. issues.
23
Counselor
conducts initial assessment to determine members needs.
24
If required,
counselor schedules appointment for in-person assessment with local provider
(community agencies, local hospital, etc.). Counselor coordinates with members
benefit plan to ensure comprehensive service.
25
Counselor follows
up with member and local provider every step of the way to ensure successful
treatment and member satisfaction.
Fulfillment
26
Welcome package
sent to new member within 7-10 business days.
Package includes a membership card, plan member guidebook, a Last Will
& Testament questionnaire, and contact information for their Legal Club
plan attorney.
27 Members can contact Customer Service at (800-305-6816) for assistance immediately after enrolling.
-->
This is Rachael OHanlon owner of TruLegal. In this whole report i don't
know who "she" is. The fact is none of the associates who work for
TruLegal would ever have stated any of this because the $100 is your
application and processing fee and is told to the consumer many times in
the conversation it is non refundable. You receive an email
confirmation and documents stating this that you had to sign and a
verification was read to you before you got off the phone with the
membership plan associate.
You gave them your credit card info over the phone after all this was
all stated to you. You also would have signed a credit card
authorization form that clearly states the $100 is non-refundable. This
was emailed to you and signed and sent back or we would not have billed
your card. The $29.95 is your monthly plan fee. This plan will allow
you multiple ways of resolving your legal issue and we have helped 100s
of people nationwide for years. (see below) Your monthly fee covers you and your
family for 30 days month to month and is cancel-able at any time we
have no contracts. We are an advocate group for people to get their
legal help and issues resolved for 25% of the cost of a traditional
private attorney. We pride ourselves on helping people and being
advocates for Americans working paycheck to paycheck. We would never
take your money and not help you!!
As for the ex-employee below that doesn't have their name listed we as a company do not owe any one that has worked for us money that has completed the work they were contracted to do!! Simple!!
If you have any questions email me at [email protected] and i would be happy to answer anymore concerns or questions. Below is a copy of the legal plan you were signed up for and what is covered in that plan. I hope this cleared this up for you.
Rachael OHanlon
Here is the plan and what is covered:
Legal Service Plan Explained
The Family
Protection Plan is
1
Free &
Discounted Legal Care
2
Tax Advice &
Preparation
3
Financial
Education & Credit Counseling
4
Identity Theft
Restoration & Insurance
5
Life Events
Counseling
6
LDA Document Preparation
Who Does the Membership Cover?
6
The Member
7
The Members
Spouse or significant other
8
Dependents 25
years and younger
9
Dependents living
with the member and who are financially reliant upon them
10
Parents,
grandparents, etc.
Family Protection Plan Benefits
Free
& Discounted Legal Care
1.
Unlimited initial
phone consultations for all new legal matters.
2.
Unlimited
face-to-face initial consultations for all new legal matters.
3.
Attorney review
of legal documents (up to six pages) per
each new legal matter.
4.
When appropriate,
network attorneys will make phone
calls on members behalf.
5.
When appropriate,
network attorneys will write letters
on members behalf.
6.
Preparation of a
Simple Will for member and members
family, along with annual updates.
7.
Plan attorneys
will prepare a free Living Will for member.
8.
Help with
self-representation in small claims court.
9.
Help solving
problems with government programs such as
welfare and INS.
Eight Deeply Discounted Commonly Used
Services
Legal Service Member
Rate National Average
Divorce * $
295 to $ 950 NA
Support (Establish/Modify/Enforce) * $ 295 to $ 950 NA
Custody (Establish/Modify/Enforce) * $ 295 to $ 950 NA
Simple Divorce** $
600 to $ 1200 $ 2,500
Contest Divorce $
750 to $ 1,500 $ 3,500
Traffic Ticket Defense $ 100 to $ 400 $ 850
Name Change $
200 to $ 400 $
1,250
Simple Will with Trust $
195 to $ 295 $ 375
Chapter 7 Bankruptcy $
750 to $ 1,500 $ 3,000
Regular Incorporation $
295 to $ 750 $
2,500
Personal Real Estate Closing $ 175 to $ 350 $ 750
*Documents prepared by network of Legal Document
Assistants through the Centers
Paperwork Assistance Program, filing fees (if necessary) not included.
**Subject to net marital assets of $70,000, no minor
children involved, and spouse is not represented by an attorney.
Low Hourly Rate
1
Network attorneys
cap
2
Attorneys usually
estimate the number of hours a case might consume prior to beginning work on
the case.
3
Our plan
represents tremendous savings from our competitors insurance plans, who
usually offer only a 25% discount off of the attorneys customary hourly rate.
Contingency Fee Discount
1
Attorneys often
work on a contingency fee basis on cases such as personal injury and
collections.
2
Members are
entitled to a fee reduction of 10% of the attorneys usual rate or the state
maximum rate, whichever is lower.
Free Tax Advice & Preparation
1
Free tax advice
via a toll-free phone number
2
Free tax
preparation (1040, 1040A, 1040EZ)
Returns prepared over the phone or by mail
Electronic filing available
3
Discounts on all
tax schedules
4
Free review of
last years tax return
Financial Education & Credit
Counseling
Member receives free, 24/7 telephonic credit counseling and financial
planning services:
5
Free
consultations and complete financial assessments
6
Credit and debt
counseling by Certified Credit Counselors
7
Live on-line
counseling sessions
8
Advice on home
ownership, mortgages, refinancing, retirement and college planning
9
On-line tools,
easy to use calculators, articles and courses
10
Qualified
professionals answer questions, provide advice, and do NOT sell products
Identity Theft Restoration & Insurance Members have 2/47 toll-free access to ID Theft experts who will provide comprehensive, personalized recovery services.
Restoration A Recovery Team of fraud investigators, legal counsel, paralegals and other ID theft experts will:
11
Notify the three
major credit bureaus of the event
12
Pull and analyze
credit reports
13
Place fraud
alerts with all appropriate agencies
14
Create a
customized recovery plan
15
Provide member
with a recovery kit customized with pre-completed, state specific forms.
Identity Theft Insurance
Each member will receive up to
$25,000 worth of identity theft insurance to cover costs to restore identity:
16
Lost wages,
filing fees, civil defense litigation
17
Other fees, such
as postage, application fees, and travel
Lost/Stolen Credit Card Assistance If members credit card is stolen or lost, specialists will:
18
Contact each
credit card company while member is on the phone
19
Cancel affected
credit cards and request replacement
cards
20
Place fraud
alerts with all 3 major credit bureaus
21
Assist member in
interpreting their credit report
22
Provide daily credit
monitoring from all three bureaus for 6 months.
Life Events Counseling Members have access to free, unlimited 24/7 telephonic counseling services provided by licensed, degreed counselors. Counseling is provided for problems related to marital, parent-child, alcohol, drug abuse, emotional, legal/financial, childcare, eldercare, etc. issues.
23
Counselor
conducts initial assessment to determine members needs.
24
If required,
counselor schedules appointment for in-person assessment with local provider
(community agencies, local hospital, etc.). Counselor coordinates with members
benefit plan to ensure comprehensive service.
25
Counselor follows
up with member and local provider every step of the way to ensure successful
treatment and member satisfaction.
Fulfillment
26
Welcome package
sent to new member within 7-10 business days.
Package includes a membership card, plan member guidebook, a Last Will
& Testament questionnaire, and contact information for their Legal Club
plan attorney.
27 Members can contact Customer Service at (800-305-6816) for assistance immediately after enrolling.
Charlene
Phoenix,Arizona,
U.S.A.
TRU LEGAL, NLRC, RUSSELL FORMAN, RACHEL O'HANLON are ALL CROOKS and LIARS!
#3UPDATE EX-employee responds
Mon, January 12, 2009
I agree with the above issue, and am sorry that that person was one of TruLegal, NLRC's MANNNNNYYYY victims! I used to work for TruLegal, and I have testimony and recorded calls of about 4 or 5 ex-clients of theirs, who have ALL been scammed by this rip-off lying company. I will assist anyone who wants to sue them, I think a big class-action suit would be good, then maybe a report to the FTC and Attorney General is in order here, so they can be put out of business. I am owed a sizeable amount of money from them also. If you are due, or PROMISED a refund, don't count on it, they will keep taking money from you but willl never GIVE you money, nor will they competently complete your paperwork. I have gone through many hoops to get those people to pay me and provide ne with the correct paperwork in order to complete my clients' cases. The business is ran out of a house - DO NOT TRUST THEM!!!!!!!!!!!! Change your CC info and bank info so they don't have access to it anymore. They WON'T sue you, trust me, because most likely, you will CREAM them in court for what they have done to you!
Charlene
Phoenix,Arizona,
U.S.A.
TRU LEGAL, NLRC, RUSSELL FORMAN, RACHEL O'HANLON are ALL CROOKS and LIARS!
#4UPDATE EX-employee responds
Mon, January 12, 2009
I agree with the above issue, and am sorry that that person was one of TruLegal, NLRC's MANNNNNYYYY victims! I used to work for TruLegal, and I have testimony and recorded calls of about 4 or 5 ex-clients of theirs, who have ALL been scammed by this rip-off lying company. I will assist anyone who wants to sue them, I think a big class-action suit would be good, then maybe a report to the FTC and Attorney General is in order here, so they can be put out of business. I am owed a sizeable amount of money from them also. If you are due, or PROMISED a refund, don't count on it, they will keep taking money from you but willl never GIVE you money, nor will they competently complete your paperwork. I have gone through many hoops to get those people to pay me and provide ne with the correct paperwork in order to complete my clients' cases. The business is ran out of a house - DO NOT TRUST THEM!!!!!!!!!!!! Change your CC info and bank info so they don't have access to it anymore. They WON'T sue you, trust me, because most likely, you will CREAM them in court for what they have done to you!
