Atelier
Raleigh,#2Author of original report
Fri, June 08, 2012
I have NOT received any refund or replacement in fact they went and canceled another order I had - Like I am being punished for their stupidity !? Who does that ? This order is separate from the other order and they cancel that one ? Bunch of misinformed losers - DO NOT BY FROM THEM THEY ARE NOT CUSTOMER FRIENDLY !!
Atelier
Raleigh,#3Author of original report
Thu, June 07, 2012
Suddenly HELP ARRIVES ~ Thanks to RIP OFF REPORT !! Not once in THREE Days worth of emails did they offer me a replacement or refund UNTIL I sent it Back and THEY WOULD DECIDE IF it WAS damaged ! Wanted me to send it back even with glass pieces and oil filled the package leaking all over my furniture even - then post office told me this would be considered FLAMMABLE and I could NOT mail it ! duh !!!!?
Marta
New York,#4REBUTTAL Owner of company
Thu, June 07, 2012
I am the founder of Truth In Aging and I am very sorry that this customer feels that she has had a less than satisfactory experience. Our customer service team has been extremely responsive to this customer's emails and has repeatedly offered to replace the item or reimburse her. In our most recent communication today, we advised her that we have reimbursed her in full for this product.