- Report: #894122
Complaint Review: TRUTHINAGING - New York New York
Reported By:
Atelier -
Raleigh, North Carolina, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
TRUTHINAGING
307 7th Ave RM 2302 New York, 10001 New York, United States of America
Phone:
Web:
truthinaging.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TRUTHINAGING Truth in Aging, TIA, truthinaging Broken bottle - expects me to return it ! Making me take it's pieces out and cut myself ?!! Seriously ?! New York New York
Item paid for over 10 days before package arrives and upon partial opening my hands are filledwith oil - the bottle was broken!!!! IT IS GLASS and it has only been covered with a thin sheet of paper for shipping ?!! Sent in an envelope wrapped only in a thin sheet of paper ! How stupid is that ? Now they want me to send it back yet it is in PIECES... hello morons GLASS CUTS people ! I am not touching the pieces unless they want to insure me for any damage to my hands which I use for my job and any cuts would put me out of work for DAYS ! Complete stupidity to send the item this way it should of been sent in a box ! Horrible customer service !!!DO NOT ORDER FROM THEM !!
3 Updates & Rebuttals
Atelier
Raleigh,North Carolina,
U.S.A.
NO REFUND OR REPLACEMENT
#2Author of original report
Fri, June 08, 2012
I have NOT received any refund or replacement in fact they went and canceled another order I had - Like I am being punished for their stupidity !? Who does that ? This order is separate from the other order and they cancel that one ? Bunch of misinformed losers - DO NOT BY FROM THEM THEY ARE NOT CUSTOMER FRIENDLY !!
Atelier
Raleigh,North Carolina,
U.S.A.
First Iheard of replacement or refund was 2 hours ago !?
#3Author of original report
Thu, June 07, 2012
Suddenly HELP ARRIVES ~ Thanks to RIP OFF REPORT !! Not once in THREE Days worth of emails did they offer me a replacement or refund UNTIL I sent it Back and THEY WOULD DECIDE IF it WAS damaged ! Wanted me to send it back even with glass pieces and oil filled the package leaking all over my furniture even - then post office told me this would be considered FLAMMABLE and I could NOT mail it ! duh !!!!?
Marta
New York,New York,
United States of America
Founder
#4REBUTTAL Owner of company
Thu, June 07, 2012
I am the founder of Truth In Aging and I am very sorry that this customer feels that she has had a less than satisfactory experience. Our customer service team has been extremely responsive to this customer's emails and has repeatedly offered to replace the item or reimburse her. In our most recent communication today, we advised her that we have reimbursed her in full for this product.
