- Report: #715654
Complaint Review: TSYS Merchant Solutions - Omaha Nebraska
Reported By:
FNMS sux -
Baton Rouge, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TSYS Merchant Solutions
Omaha, Nebraska, United States of America
Phone:
Web:
www.tsysmerchantsolutions.com
Categories:
Business Rating:
(0)
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TSYS Merchant Solutions First National Merchant Solutions First National Merchant Solutions is now TSYS Merchant solutions. Scam company Omaha , Nebraska
First National Merchant Solutions is now TSYS Merchant Solutions. This company is a rip off !!! Unlike many of the unfortunate posts on here I was able to beat them with their scam of trying to get the $250 cancelation fee. In my case I had been with them for over 6 years and wanted to switch to a company with better rates. They gave me the same old tired bs that they tell anyone who wants to cancel their crappy service. Things like you owe $250 because you agreed to it (which I did not) and you arent cancelling in that 1 month per year blah blah.
I asked them not to charge my card any more but in the meantime I went to my bank and put a stop payment for the $250 and also revoked any future rights that they had to my bank account. They for sure tried to draft the $250 but my bank blocked them. I then wrote their con artist president who gave me a bunch of jibberish reasons hiding behind codes and contractese that I did not find in my paperwork. I told them I wanted proof of me agreeing to the $250 and in the mean time I contacted the BBB (Better Business Bureau) in Omaha. BTW their contact info is:
BBB Headquarters
11811 P Street
Omaha, NE 68137
Phone: 402-391-7612
Fax: 402-391-7535
[email protected]
They told me that they had over 300 complaints about First National Merchant Solutions (Now called TSYS Merchant Solutions). They sent my complaint to the Comptroller of the Currency (part of the federal government). The CotC did not open up an investigation. In the mean time the First National Merchant con artists sent me a copy of a contract with my signature and the $250 on it but the date on the contract was 2006. I signed up with them in 2004!!! They stuffed the envelope with bogus information mixed with my signature trying to get me to pay. They also started harassing my snail mail saying that they were going to turn me into collections.
I sent the false contract to the BBB and they again submitted it to the CotC. This time the CotC opened an investigation and the threat mails stopped. This was 6 months ago. I had also told the CotC of the number of complaints against this 'company'. They do not realize how bad they make themselves look and the money that they actually miss out on as more and more people hear of their dishonest and corrupt tactics. Stay away from TSYS Merchant Solutions!! Hope this helps someone out there.
I asked them not to charge my card any more but in the meantime I went to my bank and put a stop payment for the $250 and also revoked any future rights that they had to my bank account. They for sure tried to draft the $250 but my bank blocked them. I then wrote their con artist president who gave me a bunch of jibberish reasons hiding behind codes and contractese that I did not find in my paperwork. I told them I wanted proof of me agreeing to the $250 and in the mean time I contacted the BBB (Better Business Bureau) in Omaha. BTW their contact info is:
BBB Headquarters
11811 P Street
Omaha, NE 68137
Phone: 402-391-7612
Fax: 402-391-7535
[email protected]
They told me that they had over 300 complaints about First National Merchant Solutions (Now called TSYS Merchant Solutions). They sent my complaint to the Comptroller of the Currency (part of the federal government). The CotC did not open up an investigation. In the mean time the First National Merchant con artists sent me a copy of a contract with my signature and the $250 on it but the date on the contract was 2006. I signed up with them in 2004!!! They stuffed the envelope with bogus information mixed with my signature trying to get me to pay. They also started harassing my snail mail saying that they were going to turn me into collections.
I sent the false contract to the BBB and they again submitted it to the CotC. This time the CotC opened an investigation and the threat mails stopped. This was 6 months ago. I had also told the CotC of the number of complaints against this 'company'. They do not realize how bad they make themselves look and the money that they actually miss out on as more and more people hear of their dishonest and corrupt tactics. Stay away from TSYS Merchant Solutions!! Hope this helps someone out there.
2 Updates & Rebuttals
DoubtIt
United States of AmericaYour signature denotes your agreement
#2Consumer Comment
Fri, April 15, 2011
"They gave me the same old tired bs . . . like you owe $250 because you agreed
to it (which I did not) and you arent cancelling in that 1 month per year blah blah."
- You signed the contract. Your signature legally denotes your agreement to its terms.
Zizz
USA"They told me that they had over 300 complaints about First National Merchant Solutions"
#3Consumer Comment
Mon, April 11, 2011
"They told me that they had over 300 complaints about First National Merchant Solutions (Now called TSYS Merchant Solutions)". BBB shows only eight.
From BBB of Nebraska web site (http://www.bbb.org/nebraska/business-reviews/credit-card-processing-service/tsys-merchants-solutions-in-omaha-ne-300053698):
BBB Rating for TSYS Merchants Solutions
Based on BBB files, TSYS Merchants Solutions has a BBB Rating of A- on a scale from A+ to F.
Reasons for this rating include:
8 complaints filed against business
BBB processed a total of 8 complaints about TSYS Merchants Solutions in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 8 were closed in the last year.
Contract Issues
Resolved
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Billing or Collection Issues
Resolved
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Sales Practice Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Service Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Customer Service Issues
Administratively Closed
1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
Business Contact and Profile for TSYS Merchants Solutions
Name:
TSYS Merchants Solutions
Phone:
(800) 228-2443
Address:
1620 Dodge St Stop 3231
Omaha, NE 68197-3231
Website:
www.firstnationalmerchants.com
Original Business Start Date:
January 1953
Type of Business:
Risk Management
BBB Accreditation:
TSYS Merchants Solutions is a BBB Accredited business.
