- Report: #476503
Complaint Review: Tucows - OpenSRS - Toronto Ontario
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Tucows - OpenSRS
96 Mowat Avenue Toronto, Ontario, Canada
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Tucows OpenSRS Rips Off Resellers With 3% Illegal Surcharge On Credit Cards. Dropped this company. They are charging 3% on All Visa & MC charges which is Illegal Toronto Ontario
I contacted the VISA, Mastercard people to confirm that they prohibit any surcharge added to any purchase that covers the costs a Merchant is charged when the Customer uses a credit card to pay. The people at VISA, Mastercard told me that all I need to do is contact my bank and I will get my money back. Business must be bad that Tucows has had to start charging a direct 3% fee for credit card use. Well I am going with Enom. And as far as Tucows/OpenSRS goes the company has gone down hill for years. Now the cash grab in the form a a silly surchage. Stay away from these bad dogs.
Domain Resellers
Las Vegas, Nevada
U.S.A.
Domain Resellers
Las Vegas, Nevada
U.S.A.
2 Updates & Rebuttals
Keepthemhonest
Estes Park,Colorado,
U.S.A.
Customers are Hit with a 3% Charge
#2Consumer Comment
Mon, November 30, 2009
Customers are billed 3% when they use credit cards. This is not allowed by the folks at VISA, MC per terms off their agreements.
Ashley
Springfield,Missouri,
U.S.A.
Question
#3Consumer Comment
Wed, August 05, 2009
Are you purchasing a product directly from them? If so then yes it violates their contract with visa. Note: it is not ILLEGAL to make these charges, its just violating a contract. That is up to visa is pursue in civil courts. Now, from the look of the site, are you selling a product and are they charging you to process the cards for you? if so, then that is perfectly fine. Anytime you operate a business you pay someone to process credit cards for you. The contract with visa is between the consumer using the card and the merchant selling a product. If a consumer comes to you to purchase something, and then you go to them to process the card, its perfectly fine to charge 3% of the purchase. They are offering you a service. They do not have to process the cards for you. Just go look, EVERY credit card processing service charges you to process credit cards. It's a cost of doing business. So please clarify, are you a consumer buying products with your own credit card and being charged a fee? Or are you a merchant who is selling products and having this company process the cards for you?
