Kelizabeth
Red Bank,#2Author of original report
Wed, January 16, 2008
In response to Ms. Duffy's rebuttal to my filing a Rip off Report on her business: 1. I have email documentation of Ms. Duffy admitting she had ordered the monogramming on the blanket incorrectly. I had offered to correct it for her, (free of charge), and send it back to her (free of charge). She agreed to this in October, but never sent the blanket back to me. I have written documentation of this. 2. Ms. Duffy was told that once an item is monogrammed, it cannot be returned. It can be exchanged for a different monogram (free of charge), but not returned. She obviously chose to make her own rules in this case, and is sending the blanket back to me, without paying for it. 3. Ms. Duffy was shamed into finally addressing her failure to pay for the goods she purchased, by my filing a Ripoff Report due to her lack of payment. 4. Never once was I verbally abusive to Ms. Duffy, I only informed her of her non-failure to pay. She had many different excuses of why she had not paid yet. This is what made me suspicious. There was always a different reason for why her payment had yet to be sent to me. 5. Ms. Duffy obviously believes in "the honor system", which is a great thing, but in in business "In God We Trust, All Others Pay Cash". I do not know Ms. Duffy very well, in fact, I have only spoken to her a total of 4 times via telephone, and have never met her in person. So, for me to "have a little more faith in my fellow man", as she put it, is just way too risky of a way to operate a business (especially when there is money involved). If we all operated our businesses on "having faith in our fellow man", I think we would be met with alot of disappointment, and unpaid invoices. :) I am very thankful that Ripoff Report was able to reach Ms. Duffy in a way that I could not. Thank you Ripoff Report for helping me receive some justice.
Kathleen
Loveland,#3REBUTTAL Owner of company
Tue, January 15, 2008
I am the person whom Ms Erin has been so venomous about. I am sorry to see that Ms. Erin has taken this avenue to settle things. I have had some personal issues that has precipitated everything in my life the last couple of months. At no point did I ever tell Ms. Erin that I was not going to pay for her items. I simply asked for her patience and that I would be taking care of things as soon as possible. She became verbally abusive as you can see from her letter. It was at that point that I ceased communication from her. Her anger and rage is well out of proportion to the circumstances. I have returned her blanket due to a monogramming issue. I have also sent her $41 to cover the cost of other merchandise. These were sent priority mail with delivery confirmation # 03063030000188568319. I agree, this should have been taken care of before, but I wish Ms. Erin had just a little more faith in her fellow human beings. I thank Ms. Erin for her patience and wish her well in her endeavors.