- Report: #324925
Complaint Review: TWX - Stamford Connecticut
-
Author Confirmed
Why?
TWX
225 High Ridge Rd, East Building Stamford, Connecticut, U.S.A.
Phone:
800-205-9198
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TWX Magazine Unauthorized charges to my credit card for various magazines Stamford Connecticut *EDitor's Suggestions on how to get your money back into your bank account!
My son ordered a weight bench last year on-line. Received the weight bench & a little while later a Flex magazine showed up (just one issue - thought it came with the bench) along w/one issue of Rolling Stone magazine. Then a Sports Illustrated mag started coming regularly. I can only guess that I didn't check the charges on my credit card last year & was charged without my authorization. I imagine my son signed up for free magazines when he ordered the bench & they then charged my card for the mags. Well I was looking @ my credit card statement today & it appears that I am being charged for these 3 magazines again. Renewal subscriptions? No one asked me & I did NOT authorize them to bill my credit card.
I never authorized a life time subscription to these magazines much less the original subscription. What a scam! I tried calling the numbers on my statement & I can't get a live body @ TWC. Why bother? I called my credit card company along with disputing the charges by e-mail with them. I have told them NOT to pay these 3 charges. We never wanted these magazines, only got one copy of the Flex & the Rolling Stone mag last year & never read the Sports Illustrated (flimsy little mag). My next step is to have my credit card cancelled & re-issued w/a different number. I can't believe they are allowed to get away with this.
Becki
milton, Delaware
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I never authorized a life time subscription to these magazines much less the original subscription. What a scam! I tried calling the numbers on my statement & I can't get a live body @ TWC. Why bother? I called my credit card company along with disputing the charges by e-mail with them. I have told them NOT to pay these 3 charges. We never wanted these magazines, only got one copy of the Flex & the Rolling Stone mag last year & never read the Sports Illustrated (flimsy little mag). My next step is to have my credit card cancelled & re-issued w/a different number. I can't believe they are allowed to get away with this.
Becki
milton, Delaware
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
1 Updates & Rebuttals
Becki
milton,Delaware,
U.S.A.
Called TWX 4/9/08 @1-888-321-6247
#2Author of original report
Fri, April 11, 2008
Called TWX @ the above number. Kept pushing 0 till I got a live person. Told them it was NOT authorized & to cancel all 3 subscriptions & to make sure I was never charged by them again for anything. He actually told me that the Rolling Stone mag had been cancelled already. Really? Why was there a charge for it on my credit card? Told them to take my credit card info out of their system along w/my name & my sons name & our address. I advised him that I had been reading ALOT of complaints on Ripoff Report & that the company this guy worked for was unethical. Advised him I had made a complaint here & I was going to make a complaint to the Better Business Bureau. He told me that my son had accepted "free" subscriptions when ordering & that it was my sons responsibility to cancel the subscriptions within 90 days or it was an automatic charge. As a side note, my son did not recall accepting any "free" magazines. I did tell the man @ the company that I had not even received but one cc of the Flex mag & the Rolling Stone mag & this was a bad business practice & a scam. I also told him that my credit card company was not paying those charges. He mentioned that they may send me some "free" issues of magazines & I advised him that I wanted nothing from them. Do not send them! I didn't blame this guy (this is his job to get phone calls like this & he probably has them ALL day & night long) & in the end he said he would put a note on my info to not solicit me. I told him again to get rid of all my info on his computer. He did tell me to have a nice day before we hung up.
