Cuteboricua
Dallas,#2Consumer Comment
Wed, August 15, 2012
I had almost the same situation. I went to pick up my rental after two delayed flights. The employee told me they almost cancel my reservation because I wasn't there by the time I said. I told him about the two delayed flights and he didn't care and respond with bad attitude. Finally "found" a car and it was bend and scratched all over. No power window, no power locks. It's ok I'm only here for a week for business. After two days with the car, the radio stop working, the brakes were making a weird noise and after I put some gas the car won't start. I was embarrassed to think that could happen to a tourist. I'm from the Island and I know customer service is not the best always.
Carmen
Davidsonville,#3General Comment
Sun, January 15, 2012
I have rented vehicles from U-Save in Isla Verde approx. 7 times within the last 18 months and find the complaint to be extremely exxagerated. Each time I've rented from this office I've been treated with respect, given a clean vehicle and charged only what was reflected when I made the reservation. For the complainer to come up w/ so many problems at one time is incredulous; I believe none of it.