- Report: #570710
Complaint Review: UAC - CARHOP - Little Rock Arkansas
Reported By:
jeromy -
Benton, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
UAC - CARHOP
University Ave. Little Rock, Arkansas, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
UAC - CARHOP given the run around Little Rock, Arkansas
ok, i went to car hop because my credit is in horrible shape. they worked hard to get me approved, but thats where it stops. i was contacted by their finance group over the phone after i was approved, they informed me that with an 800.00 dollar down payment that i would be approved for anything on the lot. i told them that i didnt have the 800 that day, that i had 700. they told me that it would change some, but not much. when i get to the dealership, they run my stuff through the finance company again, witch takes like 2 hours, and i was there for 5 hours the day before when they run me through the finance the first time. when the dealer finally takes me to see the car, he ask me when i could have the other 100 dollars, i told him the next day. he takes me on the lot and shows me a 99 ford, and tells me that thats the only car on the lot that the finance company will approve me for. i tried to talk to him about another car, a malibu bout a 01 or so. i ask him how much difference there was in the price of the two cars, and he said not much, but the finance company wont approve you for that amount. so i take the car cause i was sitting there with both of my small children and in a hurry. i didnt realize that he had put that i had a defurred down payment of 100, that would have to be paid the next day. if i still had to pay the 100 for the down payment, then why am i not approved for anything on the lot, witch is what i was told from the woman on the phone from their finance company. the cars is an ok car, but dont like being lied to, and its not what i wanted, but its the only car the dealer would show me. if i had not have been in such a bind and hurry i never would have taken the car. but why did i get two different storys on what i was approved for
2 Updates & Rebuttals
CarHop
United States of AmericaCarHop
#2UPDATE Employee
Mon, March 22, 2010
To ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing strong rating with the Better Business Bureau. You can reach us at [email protected] or toll free at 1-800-662-2746.
CarHop
United States of AmericaCarHop
#3UPDATE Employee
Mon, March 22, 2010
To ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing strong rating with the Better Business Bureau. You can reach us at [email protected] or toll free at 1-800-662-2746.
