- Report: #214660
Complaint Review: Uhaul - Costa Mesa California
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Uhaul
2680 Newport Blvd. Costa Mesa, 92627 California, U.S.A.
Phone:
949-631-1250
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Uhaul Did not inform me that they would charge my credit card $80 rather than what I owed them Costa Mesa California
My checking account went into overdraft and I didn't know why until I found out that U-HAUL had charged me $80 instead of what they told me I was charged and what was written on my receipt. The amount on my receipt was $58.50. I called them and they said "that's because we charge your card 80 dollars and after several days the charge is changed, so your bank account will credit you back the difference". I asked why I wasn't told this, and they said "thats how we do it". My boyfriend called them on my behalf and the manager agreed that it should have been done that way. Okay.... so in the meantime I had to borrow money to put gas in my car to get to work because I wasn't expecting that charge. Apparently U-HAUL doesn't care how they treat their customers and have a lack of regard for informing people of what they're charging them. I WILL NEVER USE THIS COMPANY AGAIN!!!! I HAVE ALWAYS USED U-HAUL, AND HAVE ALWAYS RECOMMENDED THEM BUT THAT WILL BE THE LAST TIME! I am willing to spend more money on another company who will be honest with me regarding charges. My recommendation to everyone is to never use these people. FYI, this was the U-HAUL at 2680 NEWPORT BLVD, COSTA MESA, CA 92627 on SEPTEMBER 30, 2006 AND THE PERSON WHO CHARGED ME AND DID NOT INFORM ME OF THE 80 DOLLAR CHARGE WAS MOULEE (KRISTIE) PAYNE.
Heidi
Newport Beach, California
U.S.A.
Heidi
Newport Beach, California
U.S.A.
2 Updates & Rebuttals
MisterTwentysix
United States of AmericaNot malice... just stupidity
#2UPDATE EX-employee responds
Tue, February 22, 2011
Hey all.
I used to date the aforementioned service rep and worked at the costa mesa U-Haul with her.
I can honestly tell you she didn't inform you of charges because she's a clueless idiot. Kristie Payne is genuinely stupid. We worked there together for about a month before we both quit.
On a sidenote, no, U-haul does not care how they treat their customers or employees. This was some years back but IIRC the manager mightve been more willing to help you than any of the counter staff.
I worked on the trucks solely because I don't care to deal with this sort of nonsense if I don't have to.
Anyways, long story short Kristie Moulee Payne is a hapa bimbo and really, that can't be helped. I'd maybe give U-haul another shot, just not at the same location.
and don't rent any of the triton v-10 equipped trucks. they're worthless.
Alison
Hawley,Pennsylvania,
U.S.A.
You should have been told
#3Consumer Suggestion
Mon, October 09, 2006
Uhaul implimited a new policy in August. When renting a truck on a local/round trip rental credit cards are now authorized between $75.00 - 150.00 depending on the size equipment and time you will have the equipment. When doing the rental a screen does come up advising the person to make the customer aware that their card will be authorized for xx.xx amount of money. At the time of return depending on the credit card used the authorization number obtained will either but used to process the charge or a new authorization number will be obtained. If a new number must be obtained the original authorization amount and number should fall off of your account within 7 days. If your rental was over the amount authorzied usually that authorization number is used for the original amount authroized to process the charge for that amount and a second authorization will be done for the remaining amount.
