- Report: #1104193
Complaint Review: Ulta Beauty & Cosmetics - Petaluma California
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Ulta Beauty & Cosmetics
401 Kenilworth Dr #520 Petaluma, 94952 California, USA
Phone:
7077633074
Web:
http://www.ulta.com/
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Ulta Beauty & Cosmetics Train Wreck On My Hair & Makeup, Very Unprofessional Petaluma California
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I went to Ulta to have my hair and makeup done for a special occasion and left practically in tears. The start of this train wreck was due to my hairdresser being a half an hour late! She slowly worked on my hair while hardly even paying attention to what I wanted my hair to look like. My hair then took way longer than I was told it would take. Therefore, the makeup was late too.
The girl I first made the appt. with told me that I would be out of Ulta in 1 hr 45 min so that I wouldn't be late for my event that night. An hour and a half had gone by before anyone even asked me what I wanted my makeup to look like. Worried about time, I had to scramble around the store looking for products that I wanted to have used for my makeover on my own!!!! The whole point of having your makeup done is having a makeup specialist that knows what products to use and how to apply them. I had no other choice but to literally show her exactly what I wanted. I had to show her every single product she put on my face. It was pathetic and honestly embarrassing for her. I could have done a better job myself with the products I had at home.
The so-called makeup artist sped through my makeup because she could tell I was pissed about how long the hair had taken. I had to stop her because I needed to be out of the store after having been there an extra half hour than I was supposed to be. Everyone in the salon seemed to notice that I was not happy and was completely stressed about time. None of the employees at Ulta gave me comfort or treated me as a paying customer. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
