- Report: #1504346
Complaint Review: Ulta Ulta Beauty Ulta Gift Cards - Bolingbrook Illinois
Reported By:
Lilac2 -
Wauwatosa, Wisconsin, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Ulta Ulta Beauty Ulta Gift Cards
Ulta Beauty Guest Services Bolingbrook, 60440 Illinois, United States
Phone:
1 (866) 983-8582
Web:
www.ulta.com
Categories:
Business Rating:
(0)
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Ulta Ulta Beauty, Ulta Gift Cards Ulta Beauty, Ulta Gift Cards Ulta stole money from my bank account Bolingbrook Illinois
I received an email alert from my bank in December 2020, saying there were two charges to my bank debit card by Ulta gift cards and Ulta.com. The amounts were $200 and one for over $600. That one was blocked by my bank, but the other charge went through, both of which I told my bank were unauthorized.
I never did business with this company and I did not make those charges, so basically they stole money from my acount. I don't know who made this charge to my account or how they got my card number, since I have my card with me at all times and no one else had access to it.
I wrote to Ulta with a copy of the email I received from my bank to see if they could possibly tell me who made the charge so I could file a police report. But I never got a response, which was the least they could have done. Thankfully my bank is investigating the charges.
Copy of email my bank sent me:
Dear ******* *******:
As part of our commitment to protecting the security of your card, we continuously monitor for possible fraudulent activity. We need to verify that you, or someone authorized to use your card, attempted the following transaction(s) on your card ending in ****.
Merchant Amount Date Time Location
ULTA.COM $614.93 12/11/2020 11:00 AM CT ROMEOVILLE, IL
CS *ULTA GIFT CARDS $200.00 12/11/2020 09:08 AM CT 844-249-2086, ME
If the dollar amount is not identical to what is shown on a transaction receipt, this may be due to a pre-authorization which has not yet posted to your card.
The merchant location for internet transactions may be different than you expect as they are often cleared through a centralized billing location.
If you have already spoken with us about these transactions, then no further action is required.
Please click on one of the two statements below that best represents the transactions above:
All Transaction(s) Authorized
One or More Transaction(s) NOT Authorized
