- Report: #325844
Complaint Review: ULTIMATE VAN LINES - DALLAS TEXAS
-
Author Confirmed
Why?
ULTIMATE VAN LINES
2929 WYCLIFF AVE., #2122, DALLAS, 75219 TEXAS, U.S.A.
Phone:
866-683-5101
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ULTIMATE VAN LINES MOVING COMPANY RIPOFF DALLAS TEXAS
hired Ultimate Van Lines to move me from OH to GA. Before loading truck on 3-24, driver Alan said I owed $600 more than estimate. Afterwards, he asked for $100 tip. He said to call "dispatch" next day to get exact delivery date-was told by salesperson Matthew Brody that I could expect it 2-5 days after loading. No one EVER answered the dispatch number-tried for 3 weeks. I continued emailing and calling their main number every day-waiting in GA in an empty apartment. The only email I would rarely receive had no information exccept "you'll know when we know." I asked where my belongings were because after waiting this long, I wanted to go back to OH and pick them up myself. I never received any info.
Finally, a phone call from the supposed Manager Tina said the delivery would be the next day and that I had to pay my balance $986 before the driver would come. She sent me a blank form to fill out. I asked how I would redeem a coupon for $100 off their services that I obtained from their own website (I also asked Alan how to redeem this-he had no clue) She said I could only use it on "pick" but I informed her the driver wouldn't do it.
Long story, I filled out the form and faxed it back to her. Two days later, the driver with 2 "non-English speaking" helpers pulled up and demanded $1000 CASH before they would open the truck or "I take load back to OH-Tina knows I only work on cash." I explained that I paid the balance to Tina 2 days before and showed him my receipt. As I looked at the truck that held my belongings hostage I had no choice but to pay him.
The first item they unloaded was my new couch with a now broken off, unrepairable leg. The second, was a stack of clearly marked "fragile/glass" boxes that they dropped off the dolly and broke all the contents. This was a disaster day! They lost the hardware needed to secure the legs on my dining room table. I now had 2 dishes from a set. I was not offered any truck-weigh slips til after I demanding to see what my exact load weighed. Matthew said "you pay for what it weighs and at delivery, you could owe less." I did owe less but was never compensated for it or damages. In fact, they submitted credit card slips that I never signed. I am disputing all charges from this rip-off company. DO NOT HIRE ULTIMATE VAN LINES.
Margaret in Atlanta
Marietta, Georgia
U.S.A.
Finally, a phone call from the supposed Manager Tina said the delivery would be the next day and that I had to pay my balance $986 before the driver would come. She sent me a blank form to fill out. I asked how I would redeem a coupon for $100 off their services that I obtained from their own website (I also asked Alan how to redeem this-he had no clue) She said I could only use it on "pick" but I informed her the driver wouldn't do it.
Long story, I filled out the form and faxed it back to her. Two days later, the driver with 2 "non-English speaking" helpers pulled up and demanded $1000 CASH before they would open the truck or "I take load back to OH-Tina knows I only work on cash." I explained that I paid the balance to Tina 2 days before and showed him my receipt. As I looked at the truck that held my belongings hostage I had no choice but to pay him.
The first item they unloaded was my new couch with a now broken off, unrepairable leg. The second, was a stack of clearly marked "fragile/glass" boxes that they dropped off the dolly and broke all the contents. This was a disaster day! They lost the hardware needed to secure the legs on my dining room table. I now had 2 dishes from a set. I was not offered any truck-weigh slips til after I demanding to see what my exact load weighed. Matthew said "you pay for what it weighs and at delivery, you could owe less." I did owe less but was never compensated for it or damages. In fact, they submitted credit card slips that I never signed. I am disputing all charges from this rip-off company. DO NOT HIRE ULTIMATE VAN LINES.
Margaret in Atlanta
Marietta, Georgia
U.S.A.
