- Report: #665377
Complaint Review: Unibytes - Internet
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Author Confirmed
Why?
Unibytes
Internet, United States of America
Phone:
Web:
www.unibytes.com
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Unibytes Unibytes.com Fraudulent billing practices on sub-par service Internet
I signed up for a VIP account per suggestion of someone. The price was a non-reoccuring $10 for 1-month. I signed up and the receipt page showed and the top portion confirmed $10 then the bottom of the same receipt said "Expect the $29.90 charge to show on your credit card within a few days". There was no mention of this $29.90 anywhere prior to the receipt screen so I have no idea what they were trying to pull. The email address contacts for this site all BOUNCE so you can't even get in touch with anyone about their crazy billing. Their VIP download service is SO SLOW, slower than any other VIP file service i've ever dealt with (I was only getting 10-12kb a second! when most others I can get up to a meg+ a sec). Took FOREVER to download anything. So very unhappy with this service and would recommend everyone to stay far away!!
2 Updates & Rebuttals
Cheri
Milwaukee,Wisconsin,
U.S.A.
Yes they are frauds, be careful of them!
#2Author of original report
Thu, June 16, 2011
Uh it is fraudulent the way they have it set up. They have the lower price listed everywhere then slam your card for the higher price by hiding some small text where no one can see it (and I look carefully when ordering something). Then on top of that the fact that their email contact bounces just tells me they are a scum company HOPING that they can get extra money from some people who do not check their credit card or debit card charges on a regular basis. Kind of the same way many penny auction companies have been operating - charging huge $150 charges when you sign up that they purposefully hide and make you think it's a free sign up (You can't tell me that's a legitimate way of doing business).
In any event it's a moot point, I've already complained to them via several channels and they refunded the difference and corrected the issue.
David
San Ramon,California,
USA
You missed the fine print
#3Consumer Suggestion
Thu, June 16, 2011
I can't speak to the quality of Unibytes service since, for some unknown reason, they denied processing of both my credit cards. (I can say that, while it is very slow, Unibytes lets anonymous users download much larger files than any other service I know.) However, I do know why the charge was $29.90 instead of $9.95. At the bottom of the sign-up form are two pre-checked boxes. One is the usual "I agree to the Terms and Conditions" box. The other says: "
Additional 300% to the limit on downloading files per day. You can download more than 100 gigabytes per week just for $19.95." So, while it is deceptive and tricky, it is not altogether fraudulent.
