Rosa
Huntington Park,#2Consumer Suggestion
Thu, February 23, 2006
I have friends that were victims of identity theft caused by stolen tax id numbers. Most banks are not supposed to supply any tax ID numbers as a precautionary measure. While I agree with your 2nd point (not allowing you to use the telephone was silly) the teller was probably just doing his/her job.
Ken
Randolph,#3Consumer Suggestion
Fri, August 26, 2005
On almost a daily basis, banks and other financial institutions are being subjected to tighter and tighter regulations in regards to identifying every piece of a financial transaction. Wire transfers are under the spotlight right now. I can pretty much assure you that it wouldn't have mattered where you went, without the proper documentation, you wouldn't have made the transaction. As for looking it up on the computer, the CSR doing something like that doesn't validate who you are in any way, just that the number exists somewhere. You might as well get used to this, right or wrong the Patriot Act isn't going away.
Robert
Wallingford,#4Consumer Comment
Fri, August 26, 2005
Don't be so quick to blame bad customer service for a situation you created yourself. If this had been the first time you had wired money and did not know what information to bring I could possibly understand your being upset. You forgot to bring the tax ID. AGAIN. Perhaps the bank changed their policy since the last time you forgot to bring the tax ID. And why should the bank allow you to tie up their phones due to your own negligance. Since you had to inconvenience yourself, maybe next time you will remember to bring all the information you need.