- Report: #761131
Complaint Review: Unisys Benefits - Boston Massachusetts
Reported By:
Mrs. J -
Clinton, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Unisys Benefits
Boston, 02205 Massachusetts, United States of America
Phone:
877-864-7972
Web:
www.unisys.com
Categories:
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Unisys Benefits 877-864-7972 Failure to Pay Beneficiary Death and Retirement Benefits Boston, Massachusetts
I am a beneficiary of a former employee of Unisys. He, my father, worked for them for over 20 years and named me as the beneficiary on an insurance policy and his retirement. I have called them four times over the past 3 months and each time I'm told that they have to research my claim and they will contact me in 10 business days. My father passed away in April, 2011. This is an obvious stall tactic. Each time I call I get someone in India who can barely speak English.
They appear to be reading from a script because they say the same thing each time I call. My last call was on 7/21/11 and I spoke with someone named Maria. I asked for her last name or identification number and she refused to give it citing that she was the only Maria. After she gave me the same line about having to do research, I asked how long that takes. She replied that it took 4-6 weeks.
I pointed out that it had been 4 months and she said she would escalate it and turn it over to her manager. She put me on hold while leaving me to believe that she had discussed it with her manager. I asked for the manager's name and pressed for more information. She then revealed that she hadn't really talked to anyone but put notes in the system. Each time I called they mentioned putting a note in the system.
I have been lied to and given the run-a-round now for 4 months. I tried to google their address and contact info but there are so many. I don't have any documents with policy numbers and they refuse to give me any information. They confirmed that I am a beneficiary but refuse to give me the amount. Could someone advise me as to which organization I should contact to get help.
They appear to be reading from a script because they say the same thing each time I call. My last call was on 7/21/11 and I spoke with someone named Maria. I asked for her last name or identification number and she refused to give it citing that she was the only Maria. After she gave me the same line about having to do research, I asked how long that takes. She replied that it took 4-6 weeks.
I pointed out that it had been 4 months and she said she would escalate it and turn it over to her manager. She put me on hold while leaving me to believe that she had discussed it with her manager. I asked for the manager's name and pressed for more information. She then revealed that she hadn't really talked to anyone but put notes in the system. Each time I called they mentioned putting a note in the system.
I have been lied to and given the run-a-round now for 4 months. I tried to google their address and contact info but there are so many. I don't have any documents with policy numbers and they refuse to give me any information. They confirmed that I am a beneficiary but refuse to give me the amount. Could someone advise me as to which organization I should contact to get help.
2 Updates & Rebuttals
jhoagland
Washington,District of Columbia,
United States of America
Contact information UNISYS
#2UPDATE Employee
Thu, October 27, 2011
Unisys Headquarters
East Township Line Road
Blue Bell, PA 19422
(215) 986-4011
you should try and get in touch with the CEO/President of Unisys
http://people.forbes.com/profile/j-edward-coleman/121841
his compensation is only about 5.7 million, im sure he could help you out.....
also Patricia A. Bradford SVP, Worldwide Human Resources can help you as well. her email is
[email protected]
Ken
Greeley,Colorado,
USA
You are planning to...
#3Consumer Comment
Fri, August 05, 2011
contact the insurance commissioner in your state aren't you?
Be sure to keep track of all correspondence with this company. Hopefully you have also contacted them by mail and kept track of this too.
Good luck.
