- Report: #643848
Complaint Review: united airlines - Internet Internet
Reported By:
DK -
slc, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
united airlines
Internet, Internet, United States of America
Phone:
Web:
www.united.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
united airlines ordered ticket online never got a confirmation called the company they confirmed that there is no confirmation, ordered another ticket and they charged my card twice, after hours of customer service g t, Internet
terribly rude customer service, they hang up on you.... purchased a ticket and never received a confirmation, so i called them and they said it didn't go through go ahaed and order it again and did. Next week i see a charge on my bill for two tickets fore the same flight. I spent hours on the phone and no one was able to help me and they have denied a refund to me as well.... Never doing bussiness again with them and if you want to save some time and avoid rip offs i suggest you do the same.
1 Updates & Rebuttals
Charlotte
United States of AmericaShocked by the Horrible Customer Service
#2Consumer Comment
Tue, November 09, 2010
I agree that the United Airlines has a really horrible customer service. When I got on a United flight a while ago, the flight was delayed due to a malfunction of the plane, and I went to the check-in counter after I arrived at the destination place. I had an insurance policy, so I wanted to discuss the matter with an agent. But as soon as she heard me talking about it, she freaked out and repeatedly said, I understand you, but we cannot do anything for it. Whatever I said, she didnt say anything other than that. I think she was in panic and could not deal with it, or she was told to behave like that by the company to make the customers give up. (Probably many people leave without doing anything when they see this kind of behavior?) I dont understand why those agents need to stay in panic when they talk to customers. They are supposed to have some trainings before they start working. I think the company will not notice the problem until they get sued by many people. Since this terrible experience, United has become my last choice among the airlines. It doesnt make sense to pay expensive fees and get offended by their rude behavior.
