BBBandBadBuilder
USA#2Consumer Comment
Sat, June 25, 2011
United-Bilt homes is good about making promises, but terrible about keeping them.
They will tell you anything to appease you. But will delay and then eventually deny that there was a problem.
There are a number of problems that we are trying to get resolved as well. Two of the major problems are structural and electrical in nature.
They like to give loans to people that don't have great credit. However, they want an arm and a leg in equity in land and cash.
The following you tube video is an example of one of many promises made by their Regional Construction Manager:
http://www.youtube.com/watch?v=CA-PJ8Vc-tQ
Be sure and click the Show more dropdown to compare their response to the Better Business Bureau with what their Regional construction manager said in the video.
Warranty Service
Springdale,#3UPDATE Employee
Thu, September 11, 2008
We have reviewed the report listed here. Unfortunately, you have not submitted a claim directly to our company and we do not recognize these complaints. So we cannot identify the person to address the concerns. We are not able to address the specific concerns without actually knowing the full nature of the claim and without being able to inspect the home or identify the customer. We really would like the opportunity to fully respond to your allegations here, but we would just be guessing as to the real nature and cause of your concerns at this point. We need the opportunity to inspect and document, photograph and measure all your concerns, then we can respond to each. It is our policy and practice to address every claim in a prompt and effective manner. If you will contact us directly and submit to us your claims, we will promptly schedule with you to arrange an inspection of your home, we will photograph and measure all the areas of concern, we will review your warranties and the agreed standards of quality, we will fully correct, at our expense, any claim that is legitimate, and and will do all we can to work out with you a satisfactory solution. Thanks and we look forward to hearing from you.