- Report: #446807
Complaint Review: United Credit Source - Plano Texas
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United Credit Source
860 Ave F # 100 Plano, 75074 Texas, U.S.A.
Phone:
214-4403737
Web:
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United Credit Source Rip off. Does not deliver results they promise and will keep taking money out of your account after you have asked them to stop services. Plano Texas
*UPDATE Employee: United Credit Source is honest and does do everything to take care of customers
*Author of original report: I was told no refund could be done b/c I did not completed the program
*Author of original report: Still All Lies that united credit source never refunded money and didn't attempt to make things right.
Beware of United Credit Source they promise results that they are un-able to deliver. Anyone can despite their credit the way that United Credit Source does. They send out letters say that this is not my account. I received many letters from creditor say they needed proof that this was not my account or canceled checks proving that was my account. When I asked them to cancel services I had to call in for 2 months straight because they kept taking money out of my account. After the 3 month I was still receiving bills from them. They did not help my credit but made my score less. They were taking money from me for 3 months before they started disputing.
When I asked for a refund I got the run around and was told that the only way to get a refund was to continue the service for a year. Why should I continue a service that is ripping me off. Throwing money down the drain. There fees are outrageous and you are promised your money back if not satisfied with their service well good luck trying to get that back. Warnings do not set up the automatic draft from your bank or credit card because after you ask them to stop they will keep taking money out and never return your money. Beware do not use them. Their customer services are not good and they do not return phone calls in a timely manor.
Kisha
Ennis, Texas
U.S.A.
When I asked for a refund I got the run around and was told that the only way to get a refund was to continue the service for a year. Why should I continue a service that is ripping me off. Throwing money down the drain. There fees are outrageous and you are promised your money back if not satisfied with their service well good luck trying to get that back. Warnings do not set up the automatic draft from your bank or credit card because after you ask them to stop they will keep taking money out and never return your money. Beware do not use them. Their customer services are not good and they do not return phone calls in a timely manor.
Kisha
Ennis, Texas
U.S.A.
3 Updates & Rebuttals
Kisha
Ennis,Texas,
U.S.A.
I was told no refund could be done b/c I did not completed the program
#2Author of original report
Fri, June 12, 2009
Where is my Check? I never seen it. I was told that UNITED CREDIT SOURCE ONLY GAVE refunds if you complet their program for 1 year.
Kisha
Ennis,Texas,
U.S.A.
Still All Lies that united credit source never refunded money and didn't attempt to make things right.
#3Author of original report
Fri, June 12, 2009
They can say all they want, but you need to know that I never got a refund and I requested in Jan that my service be stopped, but for 2 months they still took money out of my account. I had to place a stop payment from my bank to stop the and let them know if any more money was taken out I was filling charges. Still I have never seen the Refund that they are talking about. ONE MORE LIE TO ADD TO EVERYTHING!! THE PERSON WORKING ON MY ACCOUNT HAD MY CREDIT REPORTS WITH IN A THE FIRST TWO WEEKS OF MY SERVICE THEY TOOK MONEY OUT OF MY ACCOUNT FOR 2 MONTHS B/F STARTING TO WORK ON MY ACCOUNT!! BE WARE THEY STILL MAKE PROMISES THAT THEY DO NOT AND CAN NOT DELIVER DO NOT BE SCAMMED LIKE I WAS.
Daniel
Plano,Texas,
U.S.A.
United Credit Source is honest and does do everything to take care of customers
#4UPDATE Employee
Mon, May 18, 2009
The worst part about this complaint is that the entire report is completely untrue and baseless in claim. Kisha was a customer of United Credit Source and signed a contract for services with the company. Within that contract there are items that as a customer she must do so that we can provide her with proper service. So here are the facts regarding her account: 1. After 2 months of over 20 phone calls to Kisha from United Credit Source (most unreturned by Kisha) we finally received her initial credit reports to begin service. An important note here is that our customers receive the full level of service they pay for so a delay in getting initial reports furthers their length of service even though it costs the company more money to provide that service. 2. Her complaint that she called to cancel and we still withdrew money for 2 months is also completely baseless. She cancelled in April and her last payment to the company was in March. The company cares so much about ensuring satisfaction that they record all phone calls and have a software system that forces documentation of all calls. When she cancelled the company immediately stopped all billings. 3. She did request a refund and the company did honor that request and sent a refund check for $316 on 4-14-09 which is the most shocking thing of all about this fraudulent report. We still refunded money even though we did work on her file for 5 months and had various items deleted. The real question is who is ripping who off here? The company did everything promised and more by refunding money that was earned because work was done simply because they want to keep customers happy. This company has served over 5,000 customer in 2008 alone and there are a lot of satisfied customers. Kisha has no basis for her claims and there are no reasons for her to file this report. This is an honest company with the highest level of integrity and false, fraudulent, baseless, lame comments like these dissuade customers from using an honest company like United Credit Source.
