- Report: #1331806
Complaint Review: United K-9 Special Patrol - Royal Palm Beach Florida
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United K-9 Special Patrol
535 Royal Palm Beach Blvd Royal Palm Beach, 33411 Florida, USA
Phone:
561-848-2600
Web:
http://www.unitedspecialpatrol.com
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United K-9 Special Patrol United Special Patrol Rude, arrogant, and unprofessional behavior by Luis at United K-9 Special Patrol Royal Palm Beach Florida
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I am a homeowner and resident of Trieste at Boca Raton, FL.
This is to address the incident that took place today at the Trieste security guard booth at approximately 10:50 AM today, October 5, 2016.
Security would not allow a painting contractor from Hartzell Painting to enter the community and visit my property because they claimed that they called me and I was not answering. I had to walk to the guard house gate and get him in which was a major inconvenience since I run a business and have no time for such nonsense.
The phone numbers that security had on file for me were totally different from those which I provided both Trieste and all of the property management companies (including Lang Property Management) and I have never changed any of my phone numbers since moving to Trieste on 4/12/2013.
Of course when I arrived at the gate I was not in a "happy camper" mood and my voice is naturally loud, especially when I am very upset (in this case, righteously so). But at no time did I act confrontational or invade anyone personal space as the security employee named "Luis or Louis" did mine.
Both Luis (description - bald and fat middle aged male) and another male individual at the security booth spoke to me in a very confrontational and belligerent manner, with Luis "demanding" that I "lower my voice". He then stepped into my personal space and from there, I was concerned that things could have possibly escalated. I am so glad that they did not. He acted in both a physically and verbally intimidating manner and made the comment that "only BAD things could happen to me I were were to lay a hand on any of the security employees". The remark was both unprompted and unprofessional, and completely uncalled for. Luis's behavior was insolent and quarrelsome. Rude and unprofessional. He was in essence, "posturing" or "puffing up his feathers" and telling me that he was an ex-cop and an ex-Marine (ooh we're scared), both of which mean absolutely nothing to me since I have been there and done that myself many years ago (I am now 58 years old). Theresa of Lang Property Management interjected and told him not to go there. He then sheepishly apologized but I feel that he did so only because she intervened.
If it ever happens again, I will take the appropriate legal action including filing a police report against Luis with the Boca Raton Police Department for verbal assault and threats, as well as any civil remedies that might be afforded to me after consulting with my civil attorney.
2 Updates & Rebuttals
I have resolved my issue with this company and wish to delete my complaint
#2Author of original report
Thu, October 13, 2016
I just spoke with the owner of United K-9 Special Patrol whose name is Iva Wummer. She is a very sweet and kind lady who was totally unaware of her employees' inappropriate behavior and she apologized on the company's behalf and assured me that she would counsel the parties involved.
Iva handled the matter very amicably and professionally and I would like to withdraw my complaint as the matter has now been resolved.
Thank you for providing me a forum with which to address this issue.
HIS NAME IS LUIS ESPINO
#3Author of original report
Fri, October 07, 2016
I did some online research and found out the full name of "Luis", the antagonist in the report that I filed against United K-9 Special Patrol - aka United K9 Special Patrol. His name is Luis Espino and I would describe him as follows: a fat, bald-headed male of Cuban/Hispanic descent. This is just to set the record straight and make sure that the general public knows exactly which "Luis" I am referring to in my complaint. In my opinion, with his horrible attitude and people skills and the attempted bullying tactics that he displayed as a rent-a-cop, this clown is a disgrace to any company that he works for.
