- Report: #1261860
Complaint Review: United Locksmith Services - Internet
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United Locksmith Services
Internet, USA
Phone:
8663389997
Web:
http://united-locksmith.net/
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Business Rating:
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United Locksmith Services Terrible customer service, red flags Waldorf Maryland
This is less a report of scam, and more a report of completely unacceptable customer service with red flags indicating a high possibility of scamming.
I needed a locksmith to pick my bottom lock so I could re-enter my apartment. This was the first company I called in my distressed state, and we're happy to oblige.
Warning signs that I should have listened to before wasting my time, included not stating their company name whenever the phone was picked up, not giving out their physical location, and being very ambiguous with their prices, routine services, and technician routing time.
The most prominent issue with my case was the latter, technician routing time. Over the course of five hours, and seven phone calls, I was told each time that a technician was on-route to my residence, and that their ETA was 20-25 minutes.
I stood outside for 2 of those five hours, in the night, before I was able to get a hold of my neighbor and remain there till my situation was resolved.
This company was borderline fraudulent with their customer services, as I was never given a definite answer about my circumstances and when a technician would arrive. By the end of the night, I had called several other locksmiths as I realized no matter how many times I called them back, I would never get anywhere.
In fact, I believe they never intended to send someone to my residence after my second call, where I was brutally honest about my situation and told them that I would turn away the technician if the fee didn't match the quote, or that unecessary labor was "required". I am not certain of this, but by the end of the night, I had enough red flags to believe they considered me a poor target, and simply humored me on the remaining calls with no intention of fulfilling my desired services.
So, in short, this company's practices are beyond unacceptable and possibly indicate an underlying scamming motive. Please do more research and find an appropriate locksmith. For something like my situation, where it's just the bottom lock, that would never be more than $100.
And for those wondering, I was able to resolve my problem on my own.
