Complaint Review: United Parcel Service Aka UPS - Atlanta Georgia

Hello, I am a Manager at the UPS call center and have delt with situations like this in the past. Just to let you know, UPS is not able to get your package to you if the whole address is not on your package. Our drivers are the ones that have to get all of our packages to our customers and getting them to the right addresses. If we do not have the whole address on the package we are unable to get it to you. Now if the address on the package is correct the you can get that package re-shipped free of charge with no problems. Now as for your comments of UPS and the US Post Office, maybe you do not know this since you are one of our MILLIONS of customers, but UPS and the US Post Office work together. YES it is true we do have packages that we give to the USPS to del to our customers. I would love to see the tracking Number that you are talking about.

Um...no. 1. My correct delivery information was in the UPS computers. I know because I put it there myself; they just didn't bother to look. I received a copy of the letter UPS sent to the BBB defending themselves, they claimed the lack of delivery was because of the usual deliveryperson from my area going on vacation, they were so sorry, et cetera, but they still never refunded my money. So basically, they admitted that they were at fault, but have not compensated me, the customer, for it. 2. I don't pay for failure. I don't pay for "delivery attempts". I am not interested in excuses. I pay for successful delivery. If successful delivery is not made, I do not use that company again, and I am entitled to my money back. If I do not get my money back, I do not use that company again and I let everyone I can know that I was ripped off by them, in hopes that I can save someone else from having to go through the same experience. 3. I'm well aware that there are UPS employees out there on the net who have the unenviable job of trying to patch up the company's lousy image. Your post sounds very much like one of them. After all the misinformation and just plain lies I have been fed by UPS, I will take whatever they, their employees, or their sympathizers say with a grain of salt the size of Mt. Rushmore. 4. UPS is lobbying the government to try to force it to restrict the U.S. Postal Service from providing some products and services. That's what its new CEO is busy doing, instead of running an honest business. If UPS were honest, it wouldn't need government lobbying to hog-tie its competitors. The reason this is being done is because if it were an honest competition between UPS and the Postal Service, UPS would lose hands down. And they know it. So their only alternative is to whine that their rights to free trade are being restricted by the "government monopoly" of the postal service. If they gave out in customer refunds a fraction of what they're spending in political bribes, they wouldn't need government protection. Everyone out there, contact your local Congressional representative and let them know what you think of UPS's business practices and that they don't deserve the political perks they are trying to get.

First off I understand your frustration on not getting your package, but you have to understand that in order to deliver your package accurately UPS needs the correct apartment number. I know if UPS had left your package & someone took it you would be upset they took to the wrong apartment number. You can't have it both ways. Also if someone ships a package without the needed information the shipper will be responsible for paying shipping charges if it needs to be shipped out again since UPS is not responsible for making sure people are sending packages to correct addresses. UPS has 13.8 million pkg's in transit everyday & if companies that are sending your packages type in the address wrong or forget to put an apartment number they are responsible.