Casper
Third Rock from the sun,#2Consumer Suggestion
Fri, July 12, 2002
Since UPS is involved I presume the package was transported across state lines...As a common irregular route carrier the UPS answers directly to the Interstate Commerce Commission in regards to cargo damage claim disputes. The ICC often mediates such disputes. Further, again since interstate transport is involved in regards to the damage. A formal complaint and request for investigation to your regional US Attorney's Office may be in order in regards to either of the two parties. UPS was paid to provide a service of transporting your package with due dilligince and safety of the item...Apparnetly they did not do this and charged you anyway...They accepted payment without performing their job as perscribed in an interstate matter...Which could be construed as interstate fraud which is a felony at the federal level. Similiarly, If you ordered the item from the museum, you paid for a certain quality. However with the Museum, it may be surmised by the investigational authority that Museums have old stuff which through normal wear is damaged...Get what you pay for. You would need proof of the quality you expected prior to payment. Most State Attorney General's Offices also have a consumer fraud protection division. Sorry for the bogus personal info...But quite frankly who I am is not important to you...And since it's my info I decide who and where to express it.