- Report: #1031649
Complaint Review: United States Postal Service - Nationwide
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Author Not Confirmed
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United States Postal Service
Nationwide, U.S.A.
Phone:
973-977-8601
Web:
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The US Postal Service advertises several options when you want to send a package. You can (for an extra fee) insure your package so that if it's lost, you can file a claim. Supposedly you can get what's called "Delivery Confirmation" on a package (also for an additonal fee.) I have 2 packages which both had "Delivery Confirmation".
My packages were supposedly delivered to my house. (I also have a note on my front door asking the carrier to leave any packages at the side door on my deck so that they are not in clear view from the street.) These 2 packages NEVER made it to my house. When I spoke to the supervisor at my local post office, he was of NO HELP whatsoever, telling me I should give the packages some more time.
Why would I give packages more time that the USPS is telling me were ALREADY delivered. I went above this idiot's head, calling the Postmaster of my town. He was even worse. He told me that possibly my packages were stolen. I found this VERY hard to believe since I receive MANY packages every week and have never had a problem until now plus why would someone walk up my entire driveway and onto my deck just to take a package that you can't even see from the street? It just didn't make any sense! I started to do my own investigating and found out that my local post office actually scans the packages as "confirmed delivery" while they are still at the post office! This is AGAINST POSTAL REGULATIONS!
All packages are supposed to be scanned at the ACTUAL time of delivery to its intended destination. This was told to me by several clerks who work at the counter. The reason that this is done is because the post office is so worried about how they will look if they don't have a "perfect delivery record" that this is how they can cover their tracks. When you don't get a package you've been waiting for and the post office tells you that it has been delivered, it is NOT considered lost or misdelivered. It is considered anything except CONFIRMED DELIVERY.
This is wrong! Isn't it ironic that the return address label on both of these missing packages had the word "toy" in it. When I asked the postmaster what would stop a carrier from scanning a package in at my home and then walking away with it, his reply was, "Nothing, there is nothing to stop them from doing that." That just doesn't seem fair. One dishonest person is all you need and when it happens, the post office doesn't give a d**n. You will hear promise after promise about how they will "get to the bottom of this" but nothing ever happens.
The truth is the post office doesn't deliver for you or me. They only care about the bottom line. Incidently, the better "delivery record" a particular post office has, the bigger the bonus for the post master and all his clan. Meanwhile the ordinary person like you and I suffer. It just doesn't seem fair.
My packages were supposedly delivered to my house. (I also have a note on my front door asking the carrier to leave any packages at the side door on my deck so that they are not in clear view from the street.) These 2 packages NEVER made it to my house. When I spoke to the supervisor at my local post office, he was of NO HELP whatsoever, telling me I should give the packages some more time.
Why would I give packages more time that the USPS is telling me were ALREADY delivered. I went above this idiot's head, calling the Postmaster of my town. He was even worse. He told me that possibly my packages were stolen. I found this VERY hard to believe since I receive MANY packages every week and have never had a problem until now plus why would someone walk up my entire driveway and onto my deck just to take a package that you can't even see from the street? It just didn't make any sense! I started to do my own investigating and found out that my local post office actually scans the packages as "confirmed delivery" while they are still at the post office! This is AGAINST POSTAL REGULATIONS!
All packages are supposed to be scanned at the ACTUAL time of delivery to its intended destination. This was told to me by several clerks who work at the counter. The reason that this is done is because the post office is so worried about how they will look if they don't have a "perfect delivery record" that this is how they can cover their tracks. When you don't get a package you've been waiting for and the post office tells you that it has been delivered, it is NOT considered lost or misdelivered. It is considered anything except CONFIRMED DELIVERY.
This is wrong! Isn't it ironic that the return address label on both of these missing packages had the word "toy" in it. When I asked the postmaster what would stop a carrier from scanning a package in at my home and then walking away with it, his reply was, "Nothing, there is nothing to stop them from doing that." That just doesn't seem fair. One dishonest person is all you need and when it happens, the post office doesn't give a d**n. You will hear promise after promise about how they will "get to the bottom of this" but nothing ever happens.
The truth is the post office doesn't deliver for you or me. They only care about the bottom line. Incidently, the better "delivery record" a particular post office has, the bigger the bonus for the post master and all his clan. Meanwhile the ordinary person like you and I suffer. It just doesn't seem fair.
1 Updates & Rebuttals
Alysa
Stephens City,Virginia,
U.S.A.
Take this job and shove it!! - WARINING USPS MAY CAUSE MENTAL ANGUISH. Please handle postal employees with kid gloves as they understand what "GOING POSTAL IS ALL ABOUT"
#2UPDATE EX-employee responds
Sat, May 07, 2005
Working at the USPS has been a steady decline in the past 5 years!! They are trying to make so many changes like the "Postal Reform" too fast that nobody can keep up with it. They are using inhouse managment that has not even received "management training" they are 204B status employee(equavilent to a mail carrier position)turned into management overnight. Since they are offered no traing for these positions the PostMasters are quite happy to minuplate these people as they don't know thier own a*s from a hole in the gound. Management treats the employees like a number as if their not even human...everything is about making the Post Office look good in reports to further their own carrer. In general managemnt intemidates, harrasses, degrades and humeliated their employees until they feel as if they are an inch high & their morale is so low that they just feel like going "Postal" but are stuck because they have devoted so much time and have too many bills to just quite plus factor in they can't keep new help because turn over rate is outrageous for PTF's & RCA's so this results in a*s kisser employees and favortism extended from management to certain employees. To sum this all up the postal environmnet is SICK!!!!!! WARINING USPS MAY CAUSE MENTAL ANGUISH. Please handle postal employees with kid gloves as they understand what "GOING POSTAL IS ALL ABOUT"
