- Report: #1206946
Complaint Review: unitedhealthcare benefits services - Louisville Kentucky
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unitedhealthcare benefits services
po box 221709 Louisville, 40252 Kentucky, USA
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unitedhealthcare benefits services We were perfectly willing to pay, but they dropped us and sent our check amount back Louisville Kentucky
My job with unitedhealthcare ended on 7/22/14. I'm of medicare age but my wife needed continuing coverage. The web site was unclear to me as to how to go about paying and when to pay. I set up two separate 'accounts'. One was for my medical and dental which i thought that we both needed and one was for medical for my wife. The medical was set at 391 dollars and the dental and vision was about 55 dollars. For a long time, neither of us received any card or proof that we had insurance.
When i set up the coverage for her, SOMEHOW the medical got messed up in such a way that our 391 dollar medical payments went to the 55 dollar vision and dental payments. So for a while, the medical was showing as not being paid, and so my wife's medical coverage was dropped. I went thru the pleasure of calling and inquiring about this, and i THINK that money from the dental and vision got posted to the medical account. And the person on the phone said that the next medical payment was due in the following week. We paid that by check as i recall.
From that point on, i believe that we started paying by check instead of an automated banking payment which was apparently not specific enough as to which account we were paying. I think the previous payments for the dental and vision were probably ignored. I completely believe that we paid all of the payments as they were due. Last week we got notice that our dental and vision had been dropped due to lack of payment. They sent back two months worth of dental and vision payments in a check for 104.36.
So now, she has no dental and vision, which is probably no big deal right now, and i am HOPING that her medical is somehow not in arrears. I am simply giving up trying to straighten this out because I feel it is a waste of time to try to deal with the personnel on the phone. I think that whatever they have set up for cobra coverage must be an immature product because there is no notice given that a payment was missed, even though the issue was unitedhealth's mis posting of our payments.
