Management
Orlando,#2REBUTTAL Owner of company
Sat, September 13, 2008
Universal Timeshare Sales Rebuttal to Any complaints Orlando Florida This message is to address our any complaints thus far as it regards to Universal Timeshare, our company. First of all, Please understand that no company can satisfy every person/ client we encounter. Where ever there is a business throughout the World, there is alwasy going to be complaints, until the end of time!! We encounter several hundred clients each and every day and do our very best to work very diligently for our customers than anyone could ever imagine. We work sometimes around the clock satisfying any and all inquiries into the sales as well as the rentals of properties placed in our possession . In regards to the client in Maryland expecting her property to be sold in 2 weeks or less, we never promise anyone their property will sell in that short length of time . NO PROPERTY can sell and close within 2 weeks. I do believe the client in Maryland had very high expectations and has exaggerated her claim just a bit. Each of our clients are very well taken care of and our contract states what our company can and will do for our clients. It is just unfortunate that this client mis understood her contract and Mr. Jenkins (who has since left our organization due to health reasons) was a very highly respected and extremely knowledgeable sales rep in our organization. Our company does not give our clients the run around, we handle every client with kid gloves because we care about our reputation and getting the job done our clients expect is our number one business! Sincerely Management Management orlando, Florida