Rodney
New Braunfels,#2Consumer Suggestion
Fri, December 31, 2004
I see consumer complaint, i see rebuttal, i see no resolution. As a flooring mechanic with 20 years experience in texas i hear horror stories all of the time like the ones outlined above, i am disgusted by installers who make an already difficult business worse by being unprofessional. did you inspect the job? ask the customer if there were any concerns? did you even return to the job? i am not the cheapest installer in my area, i am for the most part independent, customer direct sales and service so i take the time to speak to my customer at the conclusion of a job to address any concerns, and i have repeat business and referrals. am i perfect? NO. do i get warranty callbacks? occasionally. things go wrong, you must be professional, and deal with problems. NOTE TO CONSUMERS: you can hold final payment until the issue is dealt with, it will get the problem solved in a hurry. be reasonable, be fair, but be smart.
Abe
Charlotte,#3REBUTTAL Owner of company
Fri, September 17, 2004
My name is Abe Nasralla and I am the owner of University Flooring, LLC. I would like to respond to this customers complaint by saying that the complaints mentioned in Elizabeth's note were never brought to my attention. Even during the Point-of-Sale, there was no mention of any adverse behavior. Had the customer made me aware of these problems we would have immediately corrected them as best we could. Customer satisfaction is our #1 goal and we are know for our impeccable service. If this customer would like to contact me directly I would gladly correct any problems she has encountered.