Complaint Review: University Of Phoenix Online Axia College - Internet

    I have been reading through these reports from some of the former students of University of Phoenix and I have to say i completely disagree. I have been attending this school for almost two years and I have never had the problems that were spoke of. my financial aid has always been as it should. My instructors have always been helpful and in point of fact I was in a car wreck and they were more than happy to work with me during my recovery. i am very proud of the work I have put into school and I take it personnaly when someone says that these courses are easy courses. That is like saying those of us that worked hard for our grades are stupid for having to work hard. You are entitled to your opinion but I am also entitled to mine.

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I have already taken 2 courses at axia college and have had no problems. My counselors and advisors are awesome and I got my reimbursement from my grants and loans right when they said that I would. My instructors are awesome. Im sorry that you are having issues but maybe its you and not them.

I have been attending the University of Phoenix since 03/02/2009 and really can't say anything bad about them. I did my application for enrollment of the 22nd of Feb and did my FASFA online the same day. I still was able to start on the second of march which was the soonest start date. My financial aid money did take about 2 months to get to me, but really I couldn't complain because it was just extra money since I had nothing to pay upfront for school or any impending payment for school. The money was directly deposited into my account and my Financial aid counselor called me to tell me that I should have received my money. My academic counselor calls me once a month for two things, one is how I am doing and do I need any help and two, do you have any refferals. So far, I have referred over two friends and they love the school. They also had a smooth and easy process to get into the school. The only bad thing I can say about the school is their recent changes to the course syllabus which allows the teachers to modify due dates and certain assignments. When I first started, each class was pretty uniform and now different teachers have different schooling techniques. Other then that I would give UofP online otherwise known as AXIA COLLEGE high marks.

I get on this website and read all these complaints about UOP. I've been going there a little over a year and a half and have not had a single problem. I am about ready to start my bachelors program in Criminal Justice. I get financial aid too and have never had a problem with it. Remember, UOP is one of the fastest growing online schools, and one of the largest. I know several people who have had nothing but success with UOP.

To the two rebuttals to this report especially the one from the employee. I am sure University of Phoenix is committed to one thing and it is not helping its students. I have personal experience just like the original report owner and it is nothing but the run around. To the student having a great "experience" then I will say the university must pick students at random or simply have to allow a few students no problems so that they can maintain the snatch and grab. To anybody who reads this, APPLY SOMEWHERE ELSE!!

I have also attended the University of Phoenix since 2/9/2009. I have my financial aid set up so that the school takes out what they need for my classes first and then give my disbursement back to me of what they do not use. Since I have started school I have gotten back at least 3 disbursements and all of my classes have been paid for. I am now starting my second year in college and have re-applied for financial aid. I check the status of my pending loans every week on my lenders site and keep in touch with my financial advisor and academic advisor at least once a week. There have been a few times when they did not call me back immediately, but I have always gotten a response from them as soon as they are able to get back to me, either through email or phone. I have never had problems with the financial aid department and I have never had problems with my assignments being lost. I am getting A's and a few B's, and I am also recieving excellent help with my classes both financially and academically. I am sorry that you are experiencing so many problems, and I really hope that UOPHX does not get shut down because they are really helping me to reach my dreams.

I'm sorry that your experience was not what you hoped it would be. The University of Phoenix has an office dedicated to hearing student complaints and doing their best to resolve them. If you would like the Office of Dispute Management to look into your issue, please contact us through any of the methods below:

Mailing address: Office of Dispute Management University of Phoenix

4615 E Elwood Street Mail Stop: AA-S401 Phoenix, AZ 85040

Email address: [email protected]

Phone: 602-557-5566

Fax: 480-557-2275

Best Regards,

Libby Bailey, University Relations Administrator On behalf of University of Phoenix - Office of Dispute Management 4615 E. Elwood Street AA-S401 | Phoenix, AZ 85040 phone: 602-557-5566| fax: 480-557-2275 | email: [email protected]