I paid for services in full on February 6, 2019 - though I advised the representative that my case was not super straightforward and there is a business component as well as personal component, I was assured it would be fine. I was assigned 1 attorney initially - who never responded to me, lost a week or so there, then was assigned another attorney - who needed to meet with me in person and that took a couple weeks to schedule - then that attorney spent forever "reviewing my case" to end up advising he didn't think I should declare bankruptcy but thought I should seek another opinion. Then they had another attorney speak with me on the phone for 15-20 minutes who said he thought Upright was not a good fit for my situation.
Eventually UPRIGHT said they needed to refund me. That was April 24th. I was assured that while a typical refund takes 30-45 business days that mine would be expedited given the unusual circumstances. I meanwhile retained another lawyer who is proceeding with the filing. I reached out and called repeatedly to check on the status of my refund. Each time said they have it in the system but it hasn't been released yet.
Early May I was told they were " running a few weeks behind". Come June I got frustated and got a manager involved - Joseph. Joseph said he expected I would have the check quite soon. I waited and waited -called again to be told well it's now been 54 business days and we are still running behind. That was 4 days ago - called again today and they still haven't issued the check and can't tell me when my money will be refunded, just that it will be.