- Report: #763443
Complaint Review: UPS - Atlanta Georgia
Reported By:
rusxix44 -
Bartow, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
UPS
Atlanta, Georgia, United States of America
Phone:
877-225-7625 x 6198
Web:
www.ups.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
UPS Crawford Insurance Denied claim, Would not pay an approved claim Atlanta, Georgia
UPS has refused to pay 3 claims on computer equipment with a retail value of over $12,000.
All three were packaged by the UPS store and over $200 was paid for packing material. (Can
UPS drivers be held liable for their non-performance?)
In Jan a $10K scanner was shipped to a customer in the Richester, NY area. The drive took the
oversized scanner and rolled the scanner end of end up the driveway breaking the entire scanner.
When my customer tried to refuse the order, the UPS driver told them they HAD to sign for the
shipment. A replacement order went out to the customer with the same result. The driver
smirked "I hope this is not your replacement item."
After nearly 8 weeks, the claim for the scanner was approved but not paid. Crawford said no
payment could be made unless the destroyed item could be recovered. No one keeps broken
glass around the house for 8 weeks.
Contacting the CEO and SVP Legal did nothing as they farmed the claim on to another dept.
Now a third piece of technology equipment was damaged. (You can call Stepahnie Weeks at
877-225-7625 x6198) to get the explanation. I was told the plotter was jostled about and not
packaged properly. When I asked how the package was jostled but the 'supposed' professional
UPS Logistics team I received no response.
If there are any attorneys out there I would be happy to provide my specific information about
the claim process. UPS Crawford does not pay approved claims and apparently the drivers can
drop kick packages with no reason to worry about being disciplined.
All three were packaged by the UPS store and over $200 was paid for packing material. (Can
UPS drivers be held liable for their non-performance?)
In Jan a $10K scanner was shipped to a customer in the Richester, NY area. The drive took the
oversized scanner and rolled the scanner end of end up the driveway breaking the entire scanner.
When my customer tried to refuse the order, the UPS driver told them they HAD to sign for the
shipment. A replacement order went out to the customer with the same result. The driver
smirked "I hope this is not your replacement item."
After nearly 8 weeks, the claim for the scanner was approved but not paid. Crawford said no
payment could be made unless the destroyed item could be recovered. No one keeps broken
glass around the house for 8 weeks.
Contacting the CEO and SVP Legal did nothing as they farmed the claim on to another dept.
Now a third piece of technology equipment was damaged. (You can call Stepahnie Weeks at
877-225-7625 x6198) to get the explanation. I was told the plotter was jostled about and not
packaged properly. When I asked how the package was jostled but the 'supposed' professional
UPS Logistics team I received no response.
If there are any attorneys out there I would be happy to provide my specific information about
the claim process. UPS Crawford does not pay approved claims and apparently the drivers can
drop kick packages with no reason to worry about being disciplined.
1 Updates & Rebuttals
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Lets push for a class action lawsuit.
#2Consumer Comment
Mon, April 23, 2012
Time to stop this scam once and fo all!
I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance want's you to go through.
However, I am now self employed, and I am going to go the distance on this just on principal alone. Enough is enough.
We need national exposure on this scam, and ultimately a class action lawsuit as this is a clearcut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.
I prepared 2 shipping labels where I paid for the "insurance" at an amount that was clearly under what it would take to replace the items if lost or damaged. And, I was fully willing to accept that amount when UPS lost my package.
However, Crawford Insurance, as usual undervalued my claim, and did not "make me whole" as required under the law. Then they jump you through hoops when you try to appeal the decision in hopes you will just go away, and most people do. That's why they get away with it.
I finally get a return call from a "supervisor" with Crawford & Co. by the name of TIFFANY HOFSTETTER with a caller ID of UPSC 817-570-6100. She was snotty sounding from the start and talked down to me like I was stupid. (I'm not by the way). She tried explaining that this was NOT "insurance" that I purchased, but rather "declared value". (Semantics). This person sounded like she is like 12 years old.
I declared the value of that package at only $195 (trying to be fair and reasonable) even though the items could never be replaced for $195. Crawford went ahead and processed a payment for like $101 total! I was given the amount over the phone, and have not recieved the check yet.
My total claim amount was only $231.59 which I WAS fully willing to accept, but now, that offer is off the table. I reside and do business in Florida, which to the best of my knowledge (from past experience) is a "make whole" state which means they are required to pay me at least the declared value OR they must actually replace what I lost.
I am now going for nothing less than full replacement of my lost items, as that cannot be done for less than $1000.
These idiots think that just because I paid a certain amount for something, that is all they are required to pay. The part these mental midgets cannot comprehend is that the lost items cannot be replaced for what I paid for them.
BUYER BEWARE!!
When you purchase "insurance" from UPS you need to understand that they have no intention of paying you the declared value that you are paying for.
I must now proceed against the seller on Ebay on this although he did nothing wrong, just so there is another party involved against UPS...Although I purchased the UPS labels on my UPS account and sent them to the seller (that makes me the shipper, legally).
These lowlife already tried using that angle..."well you are not the shipper".....WRONG!
Crawford & Co. / Crawford Insurance / UPS will do whatever they can to get out of paying a legitimate claim.
These arrogant fools are willing to go to court and possibly have a legal precedent set over a measly $130.00!!
How stupid is that!
We really do need a class action lawsuit on this of every single person who has ever been shorted on a claim with UPS or any claim that Crawford every processed and shorted.
Any lawyers out there want to tackle this?
If not, I have enough experience to prepare and file my own complaint and it will be filed in FEDERAL COURT.
It will be filed against UPS as they are the ones who actually lost my items, and then they can deal with Crawford so they can see how they like it!
UPS CLAIM# 367XXXXXXXXXX
UPS Tracking# 1ZT4XXXXXXXXXXXXXXXXXX
Ebay Item# 190650237437
I printed the labels on 3/19/2012. The Ebay seller dropped them at a UPS Store on 3/26/2012 in Edison NJ.
My package never made it past that location as per the tracer.3/31/2012 UPS declared the package lost and this nightmare claim process began.
UPS - Claims Processing Center
P.O. Box 1265
Newport News, VA. 23601-1265
Fax: 888-458-7703
Tel: 877-524-4498
Crawford & Co. / Crawford Insurance "Claims:
Tiffany Hofstetter, Claims Supervisor
877-225-7625 x6176
or 817-570-6100
