Complaint Review: UPS - Atlanta Georgia

they said.

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UPS (and FEDEX) officially informs their employees to DENY CLAIMS.  If the companies have packaged the merchandise (at exhorbitant cost to the consumer....see UPS Stores), then UPS has little recourse, but to pay.....unless they can find a quick loophole.  UPS and FEDEX have the commercial logistic parcel world by the balls...at least from USA, so they don't give a toot.  If you can,....AVOID them....and go to USPS.

I guess someone should spend less time shilling and more time READING.

Although I made it clear I haven't used their AWESOME SERVICE in awhile, I found you a number for a pickup.

800-392-3673.

Your welcome.

Why didn't you just click on their ad in the right margin?

STAY AWAY from "UPS"!  Even my dog has bad memories of them!

DISGUSTING!

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You've mention using DHL a lot, so you can help us out.  Can you give us the phone # to call for a pickup? We'll give it a try to schedule a pickup and see how it goes. Thanks, pal!

I said.

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I guess you didn't read the whole article? They deliver from overseas to the united states, and hire the USPS to deliver it domestically. All DHL is doing is shipping it to the port. They aren't delivering it to your house. Learn to read and comprehend, DHL does not offer domestic delivery service in the united states.

" Limited domestic service is still available from DHL, provided that the packages are tendered to USPS for local delivery. "

Sorry A**ley, you don't make a good debater.  REGARDLESS, I would still use this route ANY DAY over the GODAWFUL alternatives that are left.

geez.

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DHL does not offer domestic delivery service any longer.

http://en.wikipedia.org/wiki/Dhl

" 30 January 2009 DHL ends domestic pick up and delivery service in the United States, effectively leaving UPS and FedEx as the two major express parcel delivery companies in the United States[14] Limited domestic service is still available from DHL, provided that the packages are tendered to USPS for local delivery. NewEgg is one such company that uses this option as of May 10, 2011. "

UPS SHILL

As I stated, DHL was used alternatively because UPS SUCKED SO HORRIBLY, HORRIBLY BAD, and Fedex had disappointed one too many times.  

DHL on the other hand, welcomed the business, and treated us LIKE KINGS-  NO DISAPPOINTMENTS!

Admittedly this was a few years ago, (but no more than 5). Their website is still up allows me to enter United States in the fields.  So again USE EM IF YA CAN.

But PLEASE, save yourselves from the HORRORS of dealing with the INCOMPETENTS and BACKSTABBERS that run amok at the places this guy SHILLS for!

I would much rather stand in line ANY DAY at the post office than to have to relive those NIGHTMARES!

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Curious note that prompted me to belabor the DHL issue? rik used DHL "way back when"?? When was THAT? DHL never delivered interstate "way back then". They were/are a German based company that only shipped packages into the USA from international locations? The attempted to establish a market in the United States a couple of years ago, failed, and withdrew.

So now we can go into all carrier complaints and see rik say each sucks (while telling that same company to be used in other complaints!), and witness his use of another company that doesn't exist. Yup...interesting.

Sorry rik. You're way out of touch and obviously haven't shipped anything in a long long time. Since you hate UPS and fedex and the post office so much and only use DHL, you doing nothing but wasting time here. DHL has been gone for a LONG time. You CAN'T use DHL because they're out of business picking up packages in the United States.

DHL was just the Airborne company that DHL purchased. Then DHL had the habit of contracting the post office for final delivery to cut costs. Problems with that protocol, superiority of established competition, and the weak economy sent them back to Germany.

DHL IS GONE! You sure seem to have an attitude for something you know nothing about. My guess is you're a lonely person that needs attention.

Back when I used to ship alot, DHL was THE ONLY way to go. UPS was never used for obvious reasons. Fedex disappointed once too many and so we started using DHL. They always earned my RESPECT.

Use em if ya can!

I'm going to have to go with what raymond posted above. That packaging yuo show in the picture does not look like 1100 lb triple walled cardboard. It definately does not look professionally packed to UPS's standards. i recieve quite a bit of equipment through the mail at my job with both ups and fedex, and I never see it loosly packed in foam like that. You'll have to let us know the outcome of the court case, or just tell us the docket number so we can follow it ourselves.

Evidentally someone has already slammed UPS, Fedex, and the post office in other reports. Maybe that's why he tosses out DHL now.

Question for the DHL user. When's the last time you used DHL?? Last time I checked they don't exist is the United States. You want to use DHL? Then your stuff is coming from outside the USA. Kiddy comments are cheap. Keep 'em coming! Just try to get the facts straight if you can.

GEEZ!

Preaching as you are attempting to protect your vested interest, whether right or wrong, is affecting how you are perceived.  You are obviously motivated by a desire to persuade others to make decisions in one's favor. Your motivation by nothing other than the creation of a false, misleadingly and unfavorable fabrication is to justify UPS/Crawfords wrong doing.

Clearly misleading consumers by posting good reviews or endorsements about your
business, product, or service, only to have your real identity discovered later on. we are not dumb as you think. If you must do this, it's better to be up front and honestand disclose any vested interest so you won't be judged poorly later on.

Your false claims are likely to destroy credibility, you are defiantly not going out of your way to detail weaknesses about UPS/Crawford you are exaggerating and hyping the benefits.  Understand clearly the consumer expects this behavior, we are not fleeced and we immediately discount the descriptions you are giving accordingly.

In business, broken promises are broken contracts and can be the equivalent of fraud and lying.
The fact that a promise (contract) was made with good intentions is small compensation to someone who was depending upon delivery of goods safely and in good condition. Agreeing to provide a service without assurance that those goods will be delivered is not honest. Honesty and integrity are a kind of competence they require commitment and good judgment. STOP trying to protect UPS/Crawford for their wrong doing we can see right through you!

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The law you are quoting applies ONLY to individuals in civil suits.

When you sue a business you can sue them in the jurisdiction of where the transaction took place, or at the jurisdiction of the corportate office.

I sued a "Fortune 100" company whose headquarters is in NY.  My suit was filed in Tampa, FL. in Federal Court.

And, I prevailed.

Therefore, Anthony, you simply do not know what you are talking about.  And, in this situation, and in my case with UPS, the lawsuit is NOT against UPS, it was against Crawford Insurance, who is licensed to transact business in Florida.

Get your facts straight before posting jibberish.

After reading all these MANY MANY DAILY complaints concerning UPS I'd have to say that I would stay VERY, VERY FAR AWAY FROM THEM!

I would consider using DHL if available in my area though, had MUCH BETTER LUCK with them.

geez.

I have owned a shipping location for 16 yrs. Until 9 yrs ago, it was a Mail Boxes Etc. The UPS bought out the company and the name was switched to The UPS Store. Many MBE owners were unhappy with the change as our profit margins decreased (good for customers, bad for us), but we eventually made it up with an increased customer count because of the UPS name. Old story...'more work, same pay'.

Even though we are 'UPS', we are independently owned and operated. My policy is definately: The Customer is #1. UPS is #2.

Customer packaging is likely the most 'fun-and-joy' aspect of this business (I'm being facetious). Anyone, even this OP, must understand that there will always be terrible packaging, that defies all common sense (often unforseen withing the sealed box), that a person gets all irrate about when there is damage. There is also those fine folk that throw there defunct computer, or framed print that they are tired of at home, or old department store dishes that suddenly become rare china from the turn of the century, that want the shiiping company to pay up when they don't work or get busted...and that was the plan before shipping. To avoid damage claim free-for-all, all carriers MUST have those guidelines for packing. So let's forget all the complicated headache mumbojumbo about packing specks. If you pack it, ask yourself this question: "If I drop it on the street on the way in to the shipping/mailing place, will it be damaged?" If you hesitate by thinking, 'yeah..it could', then you didn't meet the industry specs for packing. It's not rocket science. Try explaining that to someone that's only half there and only can think one thing: "Gimmee my money or I don't want to hear a sound out of your trap." Unfortunately, if all claims were paid, you'd have the bums coming out of the woodwork paying 8 bucks to ship some garbage thriftstore niknak or laptop, and believing they should automatically get 100's for it just because they paid for insurance.

If that tubine pack looked like it does now when it was first shipped, I would have refused it. It looks too big for the post office, but most locations would refuse it too. Honestly, it looks like a nice attempt at a homemade package. I hope for the OP that it didn't look that way before unwrapping it.

UPS Headquarters are in Georgia. For the small claims suit, you need to file that suit in the state that a corporation resides. Obviously, a person living in Florida can't sue a business or private party in, say Utah, and expect the Utah party to go through the traveling expense to defend themselves in a different state. State laws differ too. A resident of one state cannot be subjected to the civil laws of a state that of which they do not reside.

[Or did Obama change that too? Won't be long we can all put in our million dollar claim and Obama will make sure to print enough money to make us all happy. Hint: You'll never find that happiness....either keep plugging away to earn your own way or say "gimmee gimmee" while expecting other's to carry your deficiencies. Isn't it nice we can pick which personality we want to be?] 

There is one odd statement about the damage you are claiming.

We can refinish the product to make new for $500.00.

- If the damage can be repaired by "refinishing" it doesn't seem like it is a UPS issue.  "refinishing" does not really sound like any parts were bent or broken, but more like they were being rubbed together and scratched as they were shipped.

We don't have a picture of the outer box or the exact condition of how it was delivered.  I am strictly going off of your claim that to repair this you only need to "resurface" the pieces.  This may be your down-fall in court.  Because if the outer box was not damaged, the claim could be made that it was improper packaging of the pieces that caused them to shift inside of the box and get damaged.

I'd like to offer my opinion on what I see in the pictures. I don't work for UPS or Fedex and, frankly, find it ridiculous to imagine that any company bothers with complaints in this or any other site. UPS ships about 15 million packages a day and Fedex about 5 million. Even if you multiplied the UPS and Fedex complaints seen here by a thousand, that's still a better record for customer satisfaction than you would typically find with any other corporation.

A significant part of how I make my living is by packaging for shipping and frieght. I am well aware of carrier guidelines as I gaurantee the insurance coverage, in the event of a claim, through our own business insurance. It is extremely rare that a claim occurs, but they are eventually inevitable. If the carrier denies the claim, it has to show precisely how it violated their shipping guidelines. The above poster mentioned a report that is supplied. If you haven't received it yet, ask for it to be emailed or faxed.

Regarding your pictures, I understand that the turbines had to be completely unpacked to view them after delivery. Your description of materials sounded very good, but the photo leaves doubt as to their composition. We also use various thicknesses of high density styrofoam, but it's not seen in your picture. As shown, the turbines have been completely unwrapped from the cellular foam and the foam now currently appears as mere stuffing in the box. From what I can see, the box actually isn't a true 1100ect box, but rather sheets of it on at least one side of the outside box. The thick sheets of cardboard definately resist both internal and external puncturing, but do little to make the outer box stronger.

I'm sure the turbines were originally packaged better than the unpacked view. All I can offer is how it appears now and of the packaging that we have had excellent success with. If items like this were shipped in cellular 'fluff' as currently seen in the photo, the turbines would be allowed to shift around in the box. The most damage prone aspect of this particular item likely is the turbine tips. If the turbines were not firmly secured from movement, the tips would cut towards one end or the other of the container. The weight of the turbine alone could then cause it's tip to bend, even with no signs of external box damage. As far as the scuffing to one of the blades, the only way a carrier would be at fault was if a puncture to the box caused the damage.

Considering the list of materials alone, it looks as though very possibly the turbines were packaged as we would at this business: Each turbine would be wrapped in at least two layers of 1/8" cellular foam or 1/4" max heavy gauge bubblewrap. High density foam would be placed within any gaps between the blades. All turbines would then be wrapped as one in another wrapping of foam. This assembly would be banded together with strapping tape to keep all turbines together as one secure unit. If it appeared necessary, more cellular foam would be added to the tips of the turbines. A minimum of 350ect corrugate would be used for the container with a minimum of 3 inches of high density peanuts or sheet foam (expanding foam sacks are best, but expensive and unnecessary in most cases - with $2000 value certainly not out of the question). The box on the turbine tip ends would have a minimum of 2" high density foam (no peanuts) to prevent shifting and buffer shock to the turbine tips. The finished container would be firm to compression with virtually zero shifting of the contents. The container hieght and width would show a slight bulge to accomodate any internal settling. Compression to wall surfaces would withstand better than 50lbs/sq ft. The weight of the three turbine package was not listed, but the previous description meets requirements at 100 pounds minimum. More than 100, the three blade turbine assembly would be neatly circumferenced into a layer of 350ect, to simulate double-boxing. Looking at the packaging, I would guess the turbines to weigh less and this would be unnecessary.

With materials on hand, the packaging described above is relatively simple and would take approximately 45 minutes. This construction includes a custom made one-piece box with openings on small ends to increase strength. This container could be dropped from three feet or more (conveyor height) onto any side, edge, or corner, and suffer absolutely no damage to the contents...ever. If damage occured due to external means such as puncturing, there would be no violation of industry packaging requirements to indicate on a claim denial statement.

Even contents packed in a wooden crate may be damaged if not packaged securely within. For the claim to be denied in your complaint, the violations were listed on the report. Perhaps the violations were based on the 'unpacked' appearance rather than the original packing. What was indicated on the denial statement? I'd be curious to see that statement too.

I was a high volume daily shipper with UPS.



In that time, I had several packages severely damaged, and some just went missing.



In EVERY case, Crawford Insurance Adjusters DENIED the claim.



They jump you through every hoop they possibly can in hopes you will just go away.



Most people just give up.



Not me.



Initiate legal action in small claims court.

Let a judge decide.

Then you will get paid.

SHILLS is more fitting.

Good job posting those pics and getting the word out.

SCUMBAGS!

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Packaging guidelines were exceeded. Each blade was packed in vortex high impact closed cell foam wrap, then placed in a sandwich stack and encapsulated with a two inch high density foam, then placed in 1,100 lb. triple wall corrugated shipping box over 1/2" thick. Are you packaged per the requirements or do you work for UPS?

Correction YES they do inspect at the UPS terminal. The instructions given to us and the receiver: UPS would pick up the damaged package from the receiver and inspect at UPS Calumet, MI terminal and then return the package to us (the sender). WE did not make this up this is what UPS stated they would do. UPS was unable to follow their own directions and returned the damage product to us. UPS's third party claim denial company CRAWFORD have trained experts to non specific claim denials.

Bottom line is UPS destroyed a properly packed shipment...... not us and not the client. The product was insured for $2,000.00. We can refinish the product to make new for $500.00. UPS will not stand behind their insurance policy and is an additional way for them the collect revenue with denying all claims. HAVE YOU LOOKED AT THE SLEW OF UPS INTERNET COMPLAINTS LATELY? 

The final outcome yet to be determined; Our company is taking UPS to small claims court for the $500.00 to repair the product. This process win or lose will end up costing them alot more than 5 Clams.

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UPS, as well as FedEx, has packaging guidelines that must be met in order for a claim to be approved. Did whomever that packaged those turbines closely follow those guidelines? With all due respect, have you ever reviewed the UPS guidelines? Have you reviewed the FedEx online packaging guidelines? By not doing so would be to make costly assumptions. One persons idea of good packaging of dishes, glass framed prints, computers, turbines, etc., differs from another persons idea of proper packaging. The only way to guarantee packaging is proper is to read the carrier guidelines. If you haven't already read them, you would learn that the guidelines are similar with all carriers, obviously for a reason. A fairly safe assumption would be that the turbines were not professionally packaged. Of course they don't have to be, but the fact remains if 1000 turbine packages were package professionally to shipping guidelines, 1000 turbine packages would then be safely shipped without incident. If in the rare occurance there was damage and it was found that all guidelines were met, then there is no reason a claim could be denied. The fact also remains that the turbine package was not shipped via FedEx, yet had the exact possibility that the same results with damage and claim results would have occured.

Again, were the packaging guidelines properly followed? If a person buys a new car, can they just assume, or figure they know enough, to maintain the car any way they seem fit? If they use a quality motor oil, yet the engine was damaged due to improper grade, is the insurance company for the warranty at fault? If a customer for your company disregards an operational manual for your product, should your company be liable for product malfunction?

Not necessarily in your case, it should be obvious that there will always be a poorly packed shipments that are damaged in transit via any carrier (china dishes packed in newspaper and a flimsy used grocery store box, as an extreme example). And there will always be a person that did that poor packaging that complains when damage occurs. The guidelines are there to feine the difference between that poor packaging and required packaging, otherwise it would be a claim free-for-all, and shipping costs would skyrocket. Fraud would also be simple in bogus claims with 'anything goes' packaging. All carriers receive the same complaints as the one you've submitted here.

Both UPS as well as FedEx packages are not inspected at hubs for claim decision. They are inspected at the delivery destination or returned to sender and then inspected. Original materials must be saved to show how it was packaged. If an inspection shows inadequacy in packaging materials or technique, a copy of the report will specifically define those details. For readers to validate the complaint, could you simply attach those photos and copy of the inspection report?