- Report: #881766
Complaint Review: UPS - Simpsonville Maryland
Reported By:
deedeerae -
Baltimore, Maryland, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
UPS
Simpsonville, 19680 Maryland, United States of America
Phone:
Web:
www.ups.com
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UPS Claims and Customer Service, I shipped a package from MD to SC with a used laptop that was like a new computer to my Grandson. I originally purchase the HP Mini from Verizon on their 2 year plan and it only cost 200., so I insure Simpsonville, Maryland
I shipped a package from MD to SC with a used laptop that was like a new computer to my Grandson. I originally purchase the HP Mini from Verizon on their 2 year plan and it only cost 200., so I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered. I opened a claim and UPS went through their process and I fax documents that proved what I was claiming. After a week and a half, I am told that their policy is not to issue a claim if the package is released. So I have to go by the UPS driver's word that he delivered the package to the right address and loose out on what I had to spend to replace this computer that was a gift to my grandson. Another incident occured in MD and the UPS driver scanned a delivery to my resident on the wrong tracking number and insisted that I was keeping the wrong package. I was what I ordered and the package showed up in PA. So drivers make mistakes, but the consumer suffers. I will not use UPS again.
1 Updates & Rebuttals
seeworthy
Madison,Wisconsin,
USA
So what company will you use in the future?
#2Consumer Comment
Mon, May 14, 2012
When you opened a claim for that missing computer, a tracer process was initiated. That tracer includes GPS coordinates that create a log of the trucks location as well as the location where the package was left.
Two primary possibilities: It was stolen off the recipient's doorstep, or it is in the house. If it is in the house, either the recipient is not aware that it was brought in by another person or the recipient is attempting to commit fraud.
Curious, as all carriers are not responsible for mail/packages after delivery, which company exactly will you use in the future? Whomever you chose, add a 'Signature Reguired' to the shipment. Without the signature and the GPS information, literally every dilivery on the planet is open for easy fraud and mail/shipping costs would skyrocket.
So what company will you use in the future?
