Urbanelitewear.com
New York,#2REBUTTAL Owner of company
Fri, February 15, 2008
Several email's were sent to this customer explaining the situation we had with this order. At the time, we were having some issues with our shopping cart system. This was explained in detail to the customer and we asked they be patient while we investigate. After determining that a charge was in fact made, but no order displayed in our system, we had no choice but to refund the order. We have confirmation from our creditcard merchant that the refund has been submitted. As many business owners know, refunds do not reflect on the account immediately. This gave this customer the impression that we took their money, when this was not the case. In good faith, I will offer this customer to send us an email and will send the product they ordered originally free of charge. It is unfair to post these types of reports until an opportunity is given to correct the issue.