- Report: #843668
Complaint Review: US Bank - Alta Loma California
Reported By:
Non-Profit -
Rancho Cucamonga, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
US Bank
Baseline Alta Loma, 91730 California, United States of America
Phone:
909-944-2211
Web:
usbank.com
Categories:
Business Rating:
(0)
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US Bank has no Scruples, no compassion, lack of knowledge of it companies policy, procedures or employees. Along with just completely unfair action toward long time customers!! Alta Loma, California
This bank has no concern for its customers. I am the President of a non-profit organization who was a victim of theft and our credit card was stolen and the thief used the pin. Because the thief used the pin, US Bank was unwilling to refund our money. Their so called explanation was that it was our fault for having the pin where it could be found. Lets keep in mind that there was a police report filed and everything else that was stolen from the individuals car was replaced and refunded. After being with a bank for over the last 5-6 years thru their transition phases and take overs I was appalled that they did not take in to consideration our history of spending and that the thief is on one of their ATM cameras. It just seems to me that when you are with a bank they are like family because they are supposed to protect your finance. When speaking with a representative they had the nerve to tell us "if we would have lied about the card and where it was we would have been refunded our money". Who does that, we live in a country where we constantly say tell the truth a when you do have honesty you get slapped in the face with it.
Those that are reading this please don't take it as though I don't think we should have some responsibility for the pin being available, but I do believe that the bank should have some responsibility as well: when you continue to send out the wrong card, no fraud alert when suspicious multiple transactions were being made, and still not informed by mail or phone call to even inform us that our fraud claim was denied (only found out when we went to bank to make a deposit). This is like a bad joke to my organization who works hard to raise money for our athletes so that they can have nice banquets, social gatherings, or just cut down on expenses. I feel robbed and disappointed in our system. One thing I do know that Wells Fargo and Bank of America may have their issues but not notifying a customer when their card is being used excessively out of the norm is not one of them. Please my fellow Americans if you are a part of this bank take the time to check and make sure that they do not swindle you as my organization was and still is being. CLOSE THOSE ACCTS
Those that are reading this please don't take it as though I don't think we should have some responsibility for the pin being available, but I do believe that the bank should have some responsibility as well: when you continue to send out the wrong card, no fraud alert when suspicious multiple transactions were being made, and still not informed by mail or phone call to even inform us that our fraud claim was denied (only found out when we went to bank to make a deposit). This is like a bad joke to my organization who works hard to raise money for our athletes so that they can have nice banquets, social gatherings, or just cut down on expenses. I feel robbed and disappointed in our system. One thing I do know that Wells Fargo and Bank of America may have their issues but not notifying a customer when their card is being used excessively out of the norm is not one of them. Please my fellow Americans if you are a part of this bank take the time to check and make sure that they do not swindle you as my organization was and still is being. CLOSE THOSE ACCTS
2 Updates & Rebuttals
coast
USAAccept responsibility
#2Consumer Comment
Fri, February 24, 2012
"make sure that they do not swindle you"
The bank did not swindle you.
Storing the PIN with the card was an irresponsible act. Suffer the consequences.
Would you blame the locksmith if a thief found your key under the doormat?
Robert
Irvine,California,
U.S.A.
So why is it their fault?
#3Consumer Comment
Fri, February 24, 2012
Those that are reading this please don't take it as though I don't think we should have some responsibility for the pin being available
- Okay so you left the PIN where it could be accessed, that is NEGLIGENCE and I doubt you will find any bank that would cover it...even BofA or Wells Fargo.
Now, once you report it they do have the responsibility to cancel the card where if they don't you should not continue to be held responsible for any transaction AFTER you reported it stolen.
One thing I do know that Wells Fargo and Bank of America may have their issues but not notifying a customer when their card is being used excessively out of the norm is not one of them.
- What's a normal transaction? Do you want them to block your card when you go to an ATM you haven't been to before? Do you want them to block your card anytime you go to a new store? Okay not one new store, how about two? Do you want them to block your card if you attempt to use it for 10% more than normal? How about 20% above your normal?
While banks do attempt to detect fraud, it is not an exact science, so don't rely on this. This is actually a case where on-line banking is good to monitor. Because you can detect almost immediately any suspect transactions and contact the bank.
Just how much time between the time it was stolen and you found out was it? Are you talking hours, days, weeks, months?
