I Am The Law
Cincinnati,#2Consumer Suggestion
Thu, February 26, 2009
I actually use USB's online bill payment service; I really don't have any major complaints. I did run into a situation once where my payment wasn't going through to Washington Mutual for some reason. I ended up paying with a normal check just to get the check to the creditor. When I inquired with USB and WAMU, neither one could figure it out. I tried again after a few months and it seemed to work. They said that sometime's it's just a mystery. Computers; sometime's they mess up. I don't think USB is trying some sneaky tactic to get you to open up a checking account with them. Intentionally misprocessing payments is beyond illegal.