- Report: #881760
Complaint Review: US BANK - Springfield Ohio
Reported By:
Branden -
Maryland Heights, Missouri, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
US BANK
P.O. Box 6501 Springfield, 45501 Ohio, United States of America
Phone:
Web:
www.usbank.com
Categories:
Business Rating:
(0)
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US BANK The tornado turned out to be the easy part. Loss Draft has been a nightmare !! Springfield, Ohio
A tornado in March of 2011 knocked down all our trees, flooded the basement, and left us without power for a week. All in all, we were lucky to have suffered so little damage compared to some of our neighbors.
Nationwide insurance sent a rep out within a few days and cut a check. It was less than I would have liked, but at least they were there when we needed them. The rep was friendly, and took a few extra moments to understand our damages. As far as insurance companies go, I would recommend them.
The bulk of the claim included US BANK as a payee ,which is understandable considering the mortgage.
This is where the nightmare begins ! US BANK has requested an endless stream of forms. Forms about forms. Forms explaining their use and need for forms. Forms requesting more specific forms. I have a folder an inch and a half thick of all the required forms.
I thought that maybe a visit to the US BANK local branch would help to expedite things. Not so much. I was given a phone number, and told "good luck dealing with that department".
1 year later, more requests for forms, more "inspections", which they CHARGE ME FOR !!, and still trying to get them to pay out the insurance money that I payed for. The last "inspection" reported a 90% completion of work, and STILL waiting for pay-out.
I'm 40. I have dealt with bad customer service and survived. I know large companies have a set of standards to meet, and that my individual needs won't trump their standard operating practices.
All that being said, I have NEVER been treated so poorly, and with so much disregard. Not by any company, ever.
The tornado was bad, US BANK has been so much worse than that.
Nationwide insurance sent a rep out within a few days and cut a check. It was less than I would have liked, but at least they were there when we needed them. The rep was friendly, and took a few extra moments to understand our damages. As far as insurance companies go, I would recommend them.
The bulk of the claim included US BANK as a payee ,which is understandable considering the mortgage.
This is where the nightmare begins ! US BANK has requested an endless stream of forms. Forms about forms. Forms explaining their use and need for forms. Forms requesting more specific forms. I have a folder an inch and a half thick of all the required forms.
I thought that maybe a visit to the US BANK local branch would help to expedite things. Not so much. I was given a phone number, and told "good luck dealing with that department".
1 year later, more requests for forms, more "inspections", which they CHARGE ME FOR !!, and still trying to get them to pay out the insurance money that I payed for. The last "inspection" reported a 90% completion of work, and STILL waiting for pay-out.
I'm 40. I have dealt with bad customer service and survived. I know large companies have a set of standards to meet, and that my individual needs won't trump their standard operating practices.
All that being said, I have NEVER been treated so poorly, and with so much disregard. Not by any company, ever.
The tornado was bad, US BANK has been so much worse than that.
1 Updates & Rebuttals
Weisslaw
Cleveland,Ohio,
United States of America
You Have a Remedy
#2Consumer Comment
Fri, July 06, 2012
The problem you are descibing appears to be widespread. You are the second U.S. Bank customer whose homeowners claim turned into a fee fest for the lender. I am researching the potential legal remedies for people in your situation with a group of lawyers who go after lenders that treat their customers so egregiously.
Steven M. Weiss
Law Offices of Steven M. Weiss
55 Public Aquare, Suite 1009
Cleveland, Ohio 44113
(Toll free) 1-877-348-1802
(Email) [email protected]
website www.weiss-legal.com
