- Report: #460719
Complaint Review: U.S Fidelis - Wentzville, Missouri Nationwide
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U.S Fidelis
100 Mall Parkway, Wentzville, Missouri, 63385 Nationwide, U.S.A.
Phone:
800-649-1856
Web:
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U.S Fidelis US FIDELIS SCAM!! Wentzville, Missouri
Purchaced a warranty from us fidelis in febuary for my 2000 GMC Jimmy. Have been faithfully making payments on time. Recently my truck broke down so naturally took it to the nearest Gmc dealership. Since day one it has been a hassle trying to get ahold of anyone, numerous times on hold for well over an hour and upwards of two hours just to be put on hold. My service advisor as well having a very difficult time making contact. the warranty company asked for oil change receipts which I gladly provided. After they had approved for diagnosis of the problem the warranty co a few days later sent out an inspector for review. While there the inspector was given a quote from my service advisor for the cost of an engine (including parts and labor) for a total of 7,300. A few more days went by waiting for an answer.
Finaly after calling numerous times the warranty co had informed my service advisor that they would only cover twenty one hundred dollars once the repair was made and they recieved the paperwork. This is due to the fact the trade in value is only $2100. I was never told this when I purchaced the warranty. I was told I should have recieved a package in the mail containing additives for the vehicle along with a list of parts that was covered including the service contract. I had never recieved any documents containing limits of liability. At this point my truck is in peices and I cannot in any way afford the remaining balance. I have spent countless hours on hold only to either reach an answering machine or just flat out get hung up on. forgot to mention I also qualify for a rental car while mine is in the shop. Its been weeks now due to poor communication on the warranty co . The contract apparently only covers one hundred dollars! This would only be a few days at most! This is by far the worst experience I have ever had as a consumer! Personally I have been reviewing this company and have come to the conclusion this is all a big scam! Please someone help!!!
Alex
daly city, California
U.S.A.
Finaly after calling numerous times the warranty co had informed my service advisor that they would only cover twenty one hundred dollars once the repair was made and they recieved the paperwork. This is due to the fact the trade in value is only $2100. I was never told this when I purchaced the warranty. I was told I should have recieved a package in the mail containing additives for the vehicle along with a list of parts that was covered including the service contract. I had never recieved any documents containing limits of liability. At this point my truck is in peices and I cannot in any way afford the remaining balance. I have spent countless hours on hold only to either reach an answering machine or just flat out get hung up on. forgot to mention I also qualify for a rental car while mine is in the shop. Its been weeks now due to poor communication on the warranty co . The contract apparently only covers one hundred dollars! This would only be a few days at most! This is by far the worst experience I have ever had as a consumer! Personally I have been reviewing this company and have come to the conclusion this is all a big scam! Please someone help!!!
Alex
daly city, California
U.S.A.
1 Updates & Rebuttals
Tech1
Laurel,Maryland,
U.S.A.
You get what you pay for.
#2Consumer Comment
Tue, June 16, 2009
The Audi dealer I worked for the writers commonly would be on the phone 2-3 hours with a warranty company. They had one that would only pay 30 per labor hour. So the customer had to cover the 70 that they did not cover. It is still cheaper than 125-labor hour for COD (cash on demand). They would usually bring a used motor or a transmission from a junk yard we would install it had guess what it was bad. One time we put in four transmissions before they went with a new one.
