- Report: #1060272
Complaint Review: US Merchant Systems LLC - Fremont California
-
Author Not Confirmed
Why?
US Merchant Systems LLC
48073 Fremont Blvd Fremont, 94538 California, USA
Phone:
877-432-8871
Web:
www.usms.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
US Merchant Systems, LLC Deceptive contract policies saddle the user with termination fees long after the original contact period is satisfied Fremont California
We are alleging that US Merchant Systems is in breach of contract with respect to their cancellation/termination policies.
We signed up for credit card processing in 2008. Our original signed agreement states that we agreed to an early termination fee of $250 for a period of three years. We cancelled service in May 2013, five years of loyal service later, and were assessed a $350 termination fee.
Upon contacting customer service we are informed that our contract automatically renews for a period of one year and that we had a 90 day window to cancel via written notification. Further discussion led to the (supposed) refund of $100 as our original contract only stipulated a $250 fee. This admission and reduction alone indicates tha they know about our original and agreed upon contract.
I perused our original signed contract and there is absolutely no mention of an auto-renew feature and a continuation of our early termination clause. Adding extensions of termination agreements into subsequent years of service is completely out of line and a breach of our original contract, deceptive and I feel fraudulent under California auto-renwe contract laws.
Several calls to customer service have produced nothing close to customer service so I have been left with no choice but to file with the FTC, the Attorney General's Office, the BBB and their Aqcuiring bank. A sad way to treat a loyal customer of 5 years.
