- Report: #879238
Complaint Review: US Search - Culver CA 90230 Internet
Reported By:
Business Owner -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
US Search
600 Corporate Pt, #210, Culver CA 90230, Internet, United States of America
Phone:
Web:
www.ussearch.com
Categories:
Business Rating:
(0)
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US Search ussearch.com Deceptive AD will cost you Culver, Internet
A $0.95 cent instant search was ordered. The data contained was wrong and very dated. Upon calling the company, I learned that I had a charge of $20.95 when I requested a $.95 cent refund. The order screen and the email confirmation of the order was for $.95 cents.
Upon reviewing the email closely, there is a grayed tiny print that says you have two days to cancel your "membership". During the ordering process the system asked you for additional add-ons and NO was checked throughout.
This is deceptive, bait and switch and if the information had of been correct, I would have been on the hook for $19.95 per month for something I never ordered or intended to order. I was offered some more memberships, and upon declaration of my intent to report the organization, the rep said she was able to process a refund.
When calling customer service to lodge a complaint, I asked for the corporate headquarters, and was told t that they are the Consumer Affairs division of the US government and share an office. (Really?) I received an email cancelling my membership, but no documentation regarding the credit of the unauthorized $20.95.
Upon reviewing the email closely, there is a grayed tiny print that says you have two days to cancel your "membership". During the ordering process the system asked you for additional add-ons and NO was checked throughout.
This is deceptive, bait and switch and if the information had of been correct, I would have been on the hook for $19.95 per month for something I never ordered or intended to order. I was offered some more memberships, and upon declaration of my intent to report the organization, the rep said she was able to process a refund.
When calling customer service to lodge a complaint, I asked for the corporate headquarters, and was told t that they are the Consumer Affairs division of the US government and share an office. (Really?) I received an email cancelling my membership, but no documentation regarding the credit of the unauthorized $20.95.
2 Updates & Rebuttals
US Search Customer Support
Bothell,Washington,
United States of America
US Search Customer Support
#2UPDATE Employee
Wed, May 09, 2012
We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
If you still need assistance, please visit the contact us page on the US Search website for a variety of options to contact Customer Support.
http://www.ussearch.com/consumer/commerce/about/contact_cs.jsp
We value your feedback and look forward to hearing from you.
InteliusCustomer__Support
United States of AmericaIntelius Customer Support
#3UPDATE Employee
Wed, May 09, 2012
We apologize for any inconvenience arising from the use of
our service and would like the opportunity to assist you.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
