- Report: #1173927
Complaint Review: us website builder - Van Nuys California
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Author Not Confirmed
Why?
us website builder
15500 Erwin St., Suite 334 Van Nuys, 91411 California, USA
Phone:
1-866-357-0342
Web:
https://www.uswebsitebuilder.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
us website builder Report, it is horrible company Van Nuys California
I have been using “US Website Builder.com” for 9 years.
I called them around May 2013 to cancel my account because their price so much higher than other competitors. I talked one of their staff members to cancel the account and to make sure it is canceled or not because I paid the bill for a whole year amount on the first month.
I talked to them more than 50 times with many people for 2-3 months to cancel my account and finally got cancellation.
However on 08/22/2014 one of their billing department staff named Lynne Litrero called me and told me the price of hosting my website. I said it is too expensive so I do not need it. All of sudden she spoke in a threatening tone and threatened me to send my account to collection and hung up.
I got shocked because I paid whole year bill on first month and that my account has been canceled already.
So I called them looking for Ms. Litrero to discuss with. But 3 people (one guy, Jill, Michelle Torres) lied to me saying they are Lynne so I was unable to reach her. Jill and another staff member transferred me to someone else, but Michelle Torres continued saying that she was Lynne throughout the calls.
I finally reached Lynne and she said I owed $60 to send to collection. I explained that my account has been canceled last year and I do not owe any money because I paid whole year fee on first month, but she kept repeating the above.
I paid it right away by credit card and asked her how I could verify the payment and the account cancellation. She said our conversation is recording and assured me not to worry and hung up.
Overall, we have had a terrible experience with this company and their rude, aggressive staff members. I’d like to caution anyone else who is receiving their service.
