Stormie
Clarksburg,#2Author of original report
Wed, August 29, 2007
My hopes are that I didn't offend anyone. I was just trying to make my point. I'm glad that both of you agree with the fact that it was an unfair practice. In US Xpress's defense, I have discovered that it wasn't actually dispatch's fault. The loads are made by the load planners and then sent to dispatch who in turn send them to the trucks. I don't think dispatch actually reads the in's and out's of each truck before they send the load; even though there was a message sent stating that they didn't allow dogs and only 1 driver. I think the loads are computer generated. I don't think this is a shipper that US Xpress deals with a lot or has a big contract with so the chances of us coming across this situation again will probably be slim to none. Once again, I thank both of you for seeing my point and I certainly appreciate the responses. Have a good one.
Cory
San Antonio,#3Consumer Comment
Mon, August 27, 2007
It's good to see that someone can have an intelligent conversation without having to getting personal and defensive. Thanks. What I'm trying to point out is I think it would be kind of difficult for USX to notate which drivers have children and dogs on board and to route those rigs to locations that allow children and dogs. It is kind of heartless for USX to expect the one driver/no dog rule upon arrival. Maybe a heads up would have been nice so you could have dropped off your co-driver and dog at a local truck stop or convience store to wait out the loading. My only experience with USX was when a neighbor, who was one of their driver's, killed himself one night in a motor vehicle accident in his POV. I notified USX the next morning, who notified his wife, who lived in Mexico and his family.
Steve
Bradenton,#4Consumer Suggestion
Mon, August 27, 2007
Stormie, If you read Cory's statement, it is in support of your complaint. The main problem is this stupid policy of the shipper! This is not USxpress's policy. The dispatcher at USxpress is obviously a moron. You need to write a letter of complaint to an executive of USxpress and send it certified/rrr.
Stormie
Clarksburg,#5Author of original report
Mon, August 27, 2007
I understand US Xpress's reasoning for not wanting dogs or children on the property. I understand that they don't want to be sued and are just following the wishes of Goodyear. I'm not the type that thinks that rules apply to everyone else and not me. (The fact that they only allowed one driver in at a time makes no sense to me though. We are both employees of US Xpress.) My complaint is that US Xpress KNEW about Goodyear's policy of no pets or children beforehand and still sent us to this shipper knowing that we had a dog on the truck. Did they really think that we would willingly tie our dog outside in 100 + degree heat? How could this even be considered to be humane treatment of an animal? I wonder what the ASPCA would have to say about this request? When US Xpress advised me to "tie up my dog outside the gate", in my opinion they are asking me to commit the crime of animal cruelty, which is PUNISHABLE BY LAW! Why not send a solo truck with no dogs or children to begin with?
Cory
San Antonio,#6Consumer Comment
Sun, August 26, 2007
"No children, No Dogs" A child get hurt or injured and US Xpress gets sued for millions. Some driver's dog bites a client of US Xpress and US Xpress gets sued for millions. US Xpress has to abide by the client's rules. The client has to live by the rules their insurance company gives them OR their insurance company WON'T pay if an accident should happen. People sue for anything. How hard is that to understand? How many people on this site are demanding to sue one company or another?