- Report: #564102
Complaint Review: Usa Benefits - Internet Internet
-
Author Confirmed
Why?
Usa Benefits
Internet, Internet, United States of America
Phone:
1-800-809-5886
Web:
usabenefits.biz
Categories:
Business Rating:
(0)
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Usa Benefits illegally debited my checking account - calling their 1-800 number results in being put on hold indefinitely Internet
USA Benefits has twice debited my checking account for $49.95 without my knowledge or authorization. The first ACH debit on 1-15-2010 was returned to them, but I was charged $27.50 by my bank. The second debit occurred 2-3-2010.
I have attempted to call their 1-800 number only to be put on hold for more than 10 minutes before I had to hang up. I assume I would have been on hold indefinitely otherwise.
How they were able to get my banking information, I can only guess. They must have illegally obtained it from another site. I have never applied to their "program" or willingly given them any information.
There was a rebuttal to a previous report about this company from "Shelly" who purports to work for it. She stated they never engaged in this kind of behaviour. Guess what, Shelly - you work for a bunch of theives.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
1 Updates & Rebuttals
Shelly
Uniontown,Pennsylvania,
U.S.A.
USA Benefits
#2UPDATE Employee
Wed, February 10, 2010
I work in the Quality Assurance Department at USA Benefits and I can assure you that we do not draft bank accounts without authorization. For further assistance regarding this matter, please contact our Member Services Department at (800) 809-5986, Monday through Friday from 9 a.m. to 4:30 p.m. ET.
