Shelly
Uniontown,#2UPDATE Employee
Mon, April 20, 2009
I work in the Member Services Department at USA Benefits and I can assure you that we do not draft bank accounts without authorization. For further assistance regarding this matter, please contact our Member Services Department at (800) 809-5976, Monday through Friday from 9 a.m. to 5 p.m. ET.
Anonymous
Mesa,#3UPDATE Employee
Tue, April 07, 2009
This is one of our clients at Benefits USA. We do a third party verification on all sales where the client authorizes us to draft their bank accounts. We did have permission to draft her account for one of the policies; we have the tape recorded authorization permitting us to do so. She has two accounts with us, and somehow the sale of one of them was put through without a record of the tape. She may have authorized us to draft on that one as well, but since it cannot be proven either way, we ruled in favor of the client, as we always do, and canceled that policy. It is in the process of being refunded. The other is still active until such time as we receive a written request from her to cancel it. The phone number she lists in her report isn't even for our company; it is for a company called "The USA Credit Member Benefits Center". I have no idea who they are, but if she is attempting to file a report on their poor business practices, it would be fair to say that it would only be right to have her complaint filed under the correct company.