- Report: #1338840
Complaint Review: USAA Auto Loan - San Antonio Texas
-
Author Not Confirmed
Why?
USAA Auto Loan
San Antonio, Texas, USA
Phone:
1 (800) 531-8722
Web:
www.usaa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
USAA Auto Loan Reposes my vehicle and did not accepted payment. San Antonio Texas
I took an auto loan with USAA to purchase a vehicle on April 2015. On January 2016 I change jobs and felt behind payments on my auto loan. I manage to do payments on my auto loan but not the penalty fees. USAA collection would called me every day, sometimes twice a day to ask me about bringing my account current. They will called me and ask me the same questions every day and it din't matter how often I ansered those questions, they will always ask me the same thing avery time. I had to stop ansering the phone because at work I;m not allowed to talk on my cell phone. I explain this to them but they din't care and called me anyway during working houers. I explain when I was going to to a payment and bring my account current. They continue to callem me while I was at work so I resolved not to answer the phone, there is no law that forces me to answer the phone every time they call. I was getting pay on Nevember 18 and that same day they repo my car. I called them and explain to them that I could make a payment in full but they added the cost of towing. I called a close relative to ask for financial help so I could pay everything plus the towing cost. When I called USAA colection the refused payment because the people in charge of that department were already gone for the day. It was only 12:05PM. I explain to USAA how critical was for me to get my car back and that If I answer the phone while at work I could loose my job, they din't care. USAA Auto Loan is a bad choice. Even when I had the money to pay the manage to ignore me and refused payment. This is something that can potentianlly ruin your life, to all of you reading this, don't get USAA Auto Loan or the other products they offer, they don't care about Veterans and Active Duty members.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Another deadbeat playing cards..
#2Consumer Comment
Sat, November 19, 2016
This has nothing to do with being a Veteran or Active Duty Military, so playing that card just has you coming off looking like the typical deadbeat borrower.
You became delinquent in January of 2016. The reason you become delinquent doesn't matter. Because there was nothing in your loan agreement that said you only had to pay when you could, or gave you an exemption if you changed jobs. They gave you about 11 months, that is almost an entire year, to become current. Most regular lenders give you about 3 months before they come looking for the car, the sub-prime lenders may only give you as little as a week.
But of course the "evil" bank just happened to reposess it on the same exact day you were FINALLY going to become current. I am not sure of the odds, but I think I would have better odds of winning the latest PowerBall jackpot than for you to actually have intended to pay them that day. Where come December 18th or even January 18th if that was the day they reposesed your car, you would be saying that was the day you were going to make your payment.
How come you didn't ask your close relative for the funds BEFORE they reposssed the car if this was so critical for you? I am sure they would have floated you the money especially if as you claim you were going to come current on the 18th and they knew they would get their money back on that day. Oh yea...they had already let you slide 11 months you figured they were just empty threats so you could string them along forever so why bother paying them off..right?
No, I do not work for this or any other fianance compay. And yes, you are techically a deadbeat because you were not paying the bills you legally owed...again reason does NOT matter.
