- Report: #832872
Complaint Review: USApocketbikes.com - Internet Internet
Reported By:
Danielle -
Herrin, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
USApocketbikes.com
Po box 947 azusa, ca 91702 Internet, 91702 Internet, United States of America
Phone:
18887202453
Web:
Usapocketbikes.com
Categories:
Business Rating:
(0)
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USApocketbikes.com USA pocket bikes, USA mini bike Damaged, inoperable, won't refund, denies responsibiliy Internet, Internet
I purchased a pocket bike (mini motorcycle) from usapocketbikes.com, first off they took longer than they promised. Then when it finally arrived, it was damaged. Immediately I called customer support, they insisted to send me a new body, instead of returning the bike. USApocketbikes promised the new body in a week, I didn't receive the body until 2 and a half weeks later.
After calling about the damaged body, I proceeded to try and start the bike, of course it didn't start. I called customer support again they gave excuse after excuse i.e.(not pulling hard enough). I then caught on after they said they wanted to send a new engine instead of letting me return the bike.
I then demanded to return the bike to stay within the warranty period and return policy. They would not allow me and were then very disrespectful. They proceed to tell me fedex would not ship the bike back because it had fuel in it at one time. I called fedex and they said that all I had to do was have it professionally cleaned. Then I called usapocketbikes.com again and they ignored my calls so I called from a different umber and they answered and continued to be rude and deny responsibility. The bike doesn't run, it's damaged, and I'm out $400.00 dollars.
After calling about the damaged body, I proceeded to try and start the bike, of course it didn't start. I called customer support again they gave excuse after excuse i.e.(not pulling hard enough). I then caught on after they said they wanted to send a new engine instead of letting me return the bike.
I then demanded to return the bike to stay within the warranty period and return policy. They would not allow me and were then very disrespectful. They proceed to tell me fedex would not ship the bike back because it had fuel in it at one time. I called fedex and they said that all I had to do was have it professionally cleaned. Then I called usapocketbikes.com again and they ignored my calls so I called from a different umber and they answered and continued to be rude and deny responsibility. The bike doesn't run, it's damaged, and I'm out $400.00 dollars.
