- Report: #1350351
Complaint Review: USave Car Rental - Los Angeles California
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USave Car Rental
Los Angeles, California, USA
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USave Car Rental NU Car Rental USave Car Rental aka NU Car Rental Los Angeles California
Went on a 6 day business trip to LA. I had booked a rental car through Expedia from a company called NU Car Rental. Online it stated that I was not required to sign up for insurance and in total I reserved the car for $87. The website stated that there would be a shuttle from the air port to the car rental for convenience. So, I get off of the plane. Wait about 30 minutes, no shuttle for NU Car Rental. So I look up the address online and take an Uber. The business is nowhere to be found at this address. So I get dropped off and I ask some locals if they had ever heard of this place. After asking 3 people, a man finally directed me to a hotel and claimed there was a small car rental business in the very back of the hotel. After walking through the entire hotel I find a car rental place. Except sursprise surprise, the business has a different name. "U-Save Car and Truck Rental" after waiting another half an hour in line. I asked the man at the counter if this was in fact NU Car Rental. He claims that NU is a "partner" company and that I could just rent a car through them instead. (That should have been a big red flag, but I was exhausted from trying to find the place for 2 hours and just agreed.) Only to find out that the two different names are in fact the same company that goes by several different names. This is a very strategic scam business, but wait it gets worse!
After giving me the keys, I see on the receipt that they have charged me $557. I asked the man why. He said he charged me for rental fee, plus $70(I assume) for insurance as well a $400 deposit which I was never informed about. He assrued me that I would get the full deposit back as soon as a returned the car. Ok great. The car was decent but not in the best condition, and certainly not the car I signed up for. Skip ahead to when I return the car (in perfect condition). I was super careful, not a scratch on the car and the inside was squeaky clean. I approach the counter to an extremely rude lady who literally looked a the car briefly, took the keys, and walked away. I approached her again as she tried to ignore me and asked her for my deposit back. She said I would get it back within 5 business days. So I wait a few days and check my bank account. I got a deposit back, except it was not $400 as promised. It was only $50. Furious I tried the contact them. Guess what? Their listed phone number is fake. Not in service. At this point it really starts to sink in that I was scammed. Ended up paying about $100 a day for a crappy car and no convinency what so ever. This is the most elaborate scam I have ever encountered. If I had done my research I would have discovered that many people have had equal and worse situations with this so called business. Avoid at all cost.
