- Report: #382054
Complaint Review: Vacation Promotions / Reservation Center International - New Port Richey Florida
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Vacation Promotions / Reservation Center International
7131-2 US HWY 19N New Port Richey, 34652 Florida, U.S.A.
Phone:
180-0069385
Web:
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Vacation Promotions / Reservation Center International / Calypso Cay phone scam, wont return calls New Port Richey Florida
My name is Katie and I accepted the package offer much like others mentioned on this site. 6 days Orlando, 4 days Daytona Beach and the 2 night Bahamas cruise $598US all you have to do is attend the timeshare presentation. I recieved my certificates, completed them and began the booking process via phone and email. A number of emails later they reply and say I need to pay the reservation fee $99 and port fee's of $199 per person. So I pay the fee's and after a number of emails and phone calls I still haven't heard anything back.
Last week I get a phone call from them asking why I haven't booked my package yet. I said I was in the process of doing so. They said ok, great, we just need to reconfirm your package details. So we go through the same process where you record the details of the package in a question answer scenerio over the phone. I was reassured no charge would be made to my card as I had already paid. When I checked my account the initial sum of $598US had been charged to Calypso Cay Resort.
I called my bank and cancelled my card thinking it was a fraudulent company. I also called and emailed the Reservation Centre for info on this company... no reply. Then I jumped online and found all the rip off reports on Calypso Cay. So I called them asking why I had been charged this amount and they said you booked a package with us through Vacation Promotions. I explained I had already paid for that package in March and had no knowledge that they were affiliated with Vacation Promotions. Calypso told me to call Vacation Promotions and gave me a no. that does not work. Vacation Promotions wont reply to my emails or phone messages.
I don't know what to do? Has anyone taken a holiday with these people or is it just a big scam to take our money? Any advice at this point would be greatly appreciated! I feel like a real fool! All up they have taken $2000US and I get the impression I will get neither a refund nor a holiday!
Katie
Sydney
Australia
Last week I get a phone call from them asking why I haven't booked my package yet. I said I was in the process of doing so. They said ok, great, we just need to reconfirm your package details. So we go through the same process where you record the details of the package in a question answer scenerio over the phone. I was reassured no charge would be made to my card as I had already paid. When I checked my account the initial sum of $598US had been charged to Calypso Cay Resort.
I called my bank and cancelled my card thinking it was a fraudulent company. I also called and emailed the Reservation Centre for info on this company... no reply. Then I jumped online and found all the rip off reports on Calypso Cay. So I called them asking why I had been charged this amount and they said you booked a package with us through Vacation Promotions. I explained I had already paid for that package in March and had no knowledge that they were affiliated with Vacation Promotions. Calypso told me to call Vacation Promotions and gave me a no. that does not work. Vacation Promotions wont reply to my emails or phone messages.
I don't know what to do? Has anyone taken a holiday with these people or is it just a big scam to take our money? Any advice at this point would be greatly appreciated! I feel like a real fool! All up they have taken $2000US and I get the impression I will get neither a refund nor a holiday!
Katie
Sydney
Australia
2 Updates & Rebuttals
Bad Kittie
Aripeka,Florida,
U.S.A.
Katie
#2Consumer Suggestion
Thu, July 09, 2009
to Katie, You should try contacting Vacation Promotions at their new numbers,888-808-1814 or (727)245-1750, they are listed on both of their websites. Or you can email them at [email protected]. You will not get anywhere trying to contact Calypso Cay, your package was sold to you by Vacation Promotions and they are the ones who will take care of everything for you. Try this information, I promise that you will get an answer from them.
Cathy Carlyle
Urrey,British Columbia,
Canada
No Bahama Cruise
#3REBUTTAL Individual responds
Wed, November 12, 2008
We also were rip off by this company. We travelled from Vancouver BC and found out hours before we left for Fort Lauderdale that the cruise had been cancelled. I first accommodations at Orlando were underconstruction. I am worried that they have our passport numbers. We are out some $400.00 for the trip port taxes.
