Bryan
Merrimcak,#2UPDATE Employee
Fri, December 11, 2009
I have read your report with great interest, as BuyATimeshare.com practices a consistent cancellation policy and strives to work to the best of our ability to serve our customers and help them get the refunds they rightfully deserve. As requested, the second payment you initially agreed to was in fact refunded immediately. You may have contacted the wrong bank or perhaps referenced a different account.
Our financial record show a refund was made upon request since it was within the rescission period. All of our employees returned your call and tried to answer any questions you had. It is unclear to me how we were able to pressure you into working with our company, when you contacted our representative to help in the sale of your timeshare. Regardless of any misunderstandings, it was never the intent of this company to force you into advertising; this is why we maintain a fair and consistent cancellation policy. I am sorry that this matter has gone as far as it has, please feel free to contact us directly if you have any questions.